Customer Service
Resume:
A Y A N N AW I A W I L L I A M S
C O M P U T E R I N F O R M A T I O N
S Y S T E M S S T U D E N T
C O N T A C T
***************@*****.***
Houston, TX 77004
CENTRAL TEXAS COLLEGE
Interdisciplinary Studies
2020-2023
2023-Present (2027)
UNIVERSITY OF HOUSTON
Computer Information Systems
E D U C A T I O N
S K I L L S
Backend Development
NextAuth & Prisma/MongoDB
LangChain & AI Integrations
CRM Tools
Python & MySQL
Material Handling & Operations Support
Order Fulfillment & Inventory Management
Customer Service & POS Systems
Health & Safety Regulations
Texas Food Handler
Google Foundations of
Cybersecurity
C E R T I F I C A T I O N S
P R O F I L E S U MMARY
Detail-oriented and proactive Computer Information Systems (CIS) student with a strong foundation in technology and a commitment to continuous improvement. Proven ability to tackle complex challenges through effective self- management, collaboration, and problem-solving. Experienced in backend development, needs analysis, and AI integrations. Eager to contribute innovative solutions and drive success in a dynamic work environment. WORK E X P E R I E N C E
JUL 2023-
AUG 2023
Amazon
Warehouse Associate
MAR 2023-
JUL 2023
Chick-fil-A
Front of House Member
MAY 2022-
JAN 2023
H-E-B
Cashier
Ensured adherence to supervisors' instructions.
Received deliveries, scanned packages, and updated orders in the internal database.
Examined packages for damages and coordinated with vendors for replacements.
Staged and sorted multiple product types for efficient loading. Memorized menu and provided tailored recommendations based on customer preferences.
Assisted in maintaining cleanliness and organization of the dining area.
Warmly welcomed patrons, engaged in customer service, and ensured adherence to health and safety regulations. Assisted customers with product inquiries and promotions. Delivered excellent customer service using active listening and engagement.
Processed transactions efficiently using point-of-sale systems. A Y A N N AW I A W I L L I A M S
C O M P U T E R I N F O R M A T I O N
S Y S T E M S S T U D E N T
P R O J E C T S
AUG 2024-
DEC 2024
University of Houston
Anonymous Marketplace
FEB 2025-
MAY 2025
Needs Analysis for Organizational Development
FEB 2025-
MAY 2025
AI Agent Development
Developed an anonymous app for the UH community to facilitate gatherings and create a university marketplace.
Focused on backend development, implementing NextAuth and Prisma/MongoDB for login and setup functionalities.
Collaborated with a team using GitHub for pull requests and version control. Long-term goal: Deploy as a fully operational app for student integration and real-world use. Conducted an in-depth analysis of a specific organization to identify and address digital and physical infrastructure needs.
Recommended technology solutions to optimize efficiency and improve digital presence. Currently building an AI agent designed to chat, pull data from databases, and execute tool integrations. Utilizing a cutting-edge tech stack: NEXT.JS 15, LangChain, Clerk, Convex, and IBM WatsonX Flows. Aims to enhance business automation and data-driven decision-making.
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