Technical Support It Systems

KYLE SMOOT

Jacksonville, FL *****

904-***-**** ****.*.*****@*******.***

linkedin.com/in/kyleasmoot

PROFESSIONAL SUMMARY

Motivated and detail-oriented Security and Privacy Analyst with over 10 years of experience in cybersecurity operations, compliance alignment, risk assessments, and IT systems support across enterprise and MSP environments. Strong background supporting GRC programs, conducting risk and privacy impact assessments, managing audit documentation for SOC 2 and ISO 27001, and hardening systems in accordance with NIST CSF and GLBA/CCPA/NAIC regulations. Excellent communicator with cross-functional collaboration skills and a commitment to continuous learning.

CORE COMPETENCIES

·Governance, Risk, and Compliance (GRC)

·Security & Privacy Risk Assessments

·SOC 2 & ISO 27001 Readiness

·Privacy Program Support (GLBA, CCPA/CPRA, NAIC)

·Policy Development & Exception Management

·NIST Cybersecurity Framework

·Incident Response Support

·Compliance Reporting & Audit Prep

·Active Directory & Azure AD

·Endpoint Security & System Hardening

·SQL/MySQL Querying

·ITSM: ServiceNow, TeamSupport, KACE

PROFESSIONAL EXPERIENCE

FIS Global – Jacksonville, FL

Technical Support Representative II Jan 2024 – Apr 2025

·Supported a global MSP-style environment with compliance-aligned technical operations.

·Collaborated on documentation and reporting for internal audits and user incidents.

·Queried transactional databases (SQL, MySQL) to resolve system issues.

·Participated in identifying trends relevant to security control monitoring and risk management.

·Assisted in the maintenance and documentation of internal controls supporting SOC 2 compliance initiatives.

Mercedes-Benz USA (ThreePDS) – Jacksonville, FL

UHD/Frontline Representative (Contract) May 2023 – Nov 2023

·Provided national software support and issue remediation with focus on compliance tracking.

·Utilized internal systems for data discrepancy identification and issue resolution.

·Followed SOPs and internal control policies, aiding alignment with data governance requirements.

Gate Petroleum – Jacksonville, FL

Technical Support Specialist II May 2022 – Feb 2023

·Delivered endpoint and system support aligned with security configuration standards.

·Hardened systems by applying least privilege, removing unnecessary services, and enforcing password policies.

·Supported compliance reviews and patching cycles in alignment with NIST-based controls.

·Maintained documentation for technical procedures, supporting GRC readiness.

Deutsche Bank – Jacksonville, FL

IT Analyst Apr 2018 – Jul 2021

·Delivered support under a global MSP model, handling user access, transaction integrity, and certificate lifecycle management.

·Supported audit readiness by maintaining logs and records of access controls and remediation steps.

·Queried data via SQL and SQL Plus to assist in validating transactional integrity and security events.

·Contributed to internal reports used for risk monitoring and mitigation tracking.

EDUCATION

Bachelor of Science – Information Systems and Cybersecurity

ITT Technical Institute – Jacksonville, FL

Associate of Science – Computer Network Systems

ITT Technical Institute – Jacksonville, FL

CERTIFICATIONS

·CompTIA Security+

·CompTIA Network+

·CompTIA A+

TOOLS & TECHNOLOGIES

·Security & GRC: ServiceNow, TeamSupport, KACE, SQL, MySQL

·Frameworks & Regulations: NIST CSF, SOC 2, ISO 27001, GLBA, CCPA, NAIC

·Platforms: Active Directory, Microsoft 365, Azure AD

·Systems: Windows, macOS, Linux

·Networking: Firewalls, VPNs, Endpoint Security Tools

·Documentation: Power BI, Excel, Confluence

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