Customer Service It Support

MAMA MERCY KUNENE

**** ******* ******, *********

+27-60-424-**** ️ *************@*****.***

️ Languages: English, Sepedi DOB: 28 June 1992

PROFESSIONAL SUMMARY

Experienced IT Support and Administrative Professional with over 7 years of hands-on experience in systems support, ERP administration, network troubleshooting, and customer service. Proven ability to deliver technical solutions, manage IT assets, and drive operational efficiency within diverse work environments.

CORE SKILLS

Technical Skills:

ERP Systems, SQL, DNS, DHCP, Active Directory, Hyper-V

Microsoft Office Suite, Office 365, Windows OS (XP to 10)

Remote Desktop Support, VPN, Citrix, Mimecast, FortiGate

VoIP (Avaya), CCTV, Access Control, LAN/WAN/MAN Networks

Sage, Pastel, Salesforce, Mobile Device Management (Apple/Android)

Soft Skills:

Problem Solving & Critical Thinking

Customer Service & Relationship Management

Communication & Conflict Resolution

Time Management & Multitasking

Team Collaboration & Leadership

PROFESSIONAL EXPERIENCE

Sales Consultant Vuse Oct 2024 – Present

Tracked daily sales and managed store operations

Maintained store presentation and conducted stock takes

Performed daily cash-ups, audits, and bank deposits

Attended team meetings via Microsoft Teams

Informed customers about promotions and managed product displays

Housekeeping and tidy up the store

Manage stock take and ensure product is updated and not expired

Administrator Ken Angel Investments Jan 2020 – Jan 2024

Managed customer accounts and technician assignments via ERP

Resolved billing issues, decoder faults, and DStv package changes

Audited stock levels, trained installers, and supported marketing efforts

Communicated with suppliers and managed decoder upgrades

Network Support Technician EXECUJET MRO Services Aug 2017 – Jul 2019

Maintained aircraft maintenance systems (CAMP, Traxxall, etc.)

Configured user accounts, VPNs, and VoIP infrastructure

Delivered software, printer, and remote support

Supported IT infrastructure at the Cape Town branch remotely

Conducted server and asset audits

System Support Technician Gijima Technology Aug 2016 – Jul 2017

Installed and supported Windows systems and VPN access

Documented system configurations and resolved end-user issues

Managed folder permissions and Active Directory domain joins

Delivered IT support to multiple City of Tshwane offices

EDUCATION

Bachelor in Information Technology – PC Training and Business College 2015

National Senior Certificate – Kwa-Manala Secondary School 2010

CERTIFICATIONS

National Certificate in System Support – MICT SETA (2017)

Microsoft Windows 10 – Gijima Holdings (2017)

Microsoft Certified Professional – Broadband College (2016)

REFERENCES

Ms. Nkateko Shilenge

IT Manager, EXECUJET MRO Services

+27-79-725-**** / +27-11-516-****

Mr. Kenneth Baloyi

Director, Ken Angel Investments

+27-78-880-**** / +27-61-994-****

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