Customer Service Warehouse Operations
Resume:
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RONISHA SMITH
Experienced Supervisor
St. Louis, MO. 63138
**************@*****.***
Enthusiastic Leader eager to contribute to team success through hard work, attention to detail and excellent organization and customer service skills. I have a clear understanding processes, team building and effective communication. Motivated to learn, grow and excel in a position that utilizes and challenges my skill in warehouse operations and customer service. Skills
Microsoft Word, Excel, PowerPoint
Good
Supervision
Very Good
Customer service
Excellent
Leadership
Excellent
Reading Comprehension
Excellent
Team Development
Very Good
Written Communication
Very Good
Clerical
Very Good
Critical Thinking
Excellent
Team Building
Excellent
Multitasking
Very Good
Work History
Shipping and Receiving Supervisor
Unifirst First Aid, Earth City, Missouri
• Used coordination and planning skills to achieve results according to schedule.
• Participated in team-building activities to enhance working relationships.
• Oversaw daily operations to ensure high levels of productivity.
• Participated in continuous improvement by generating suggestion and engaging in problem solving activities to support teamwork
• Managed a team of 18+ employees while overseeing hiring, training and professional growth of the team.
• Ensured all inbound inventory was received and put away both accurate and efficient.
• Developed a more efficient process for pulling and packing orders. As a result production increased by 60%.
• Serviced both internal and external customers face to face, by email and by telephone.
Receiving Lead
Nova Marketing Services Inc, Maryland Heights, Missouri
• Received, tagged, inventoried and put away inbound inventory.
• Picked and processed work orders.
• Ensured all inbound and outbound inventory was processed according to company standards.
Customer Service Representative
Convergy’s, St. Louis, Missouri
• Provided excellent customer service over the telephone.
• Provided information about products and services.
• Took and recorded customer orders detailing customer transactions and interactions while prioritizing data entry to ensure customer needs were met.
• Collected deposits for payments and arranged ongoing billing criteria.
• Referred unresolved customer grievances for further investigation.
• Communicated with a clear and distinct voice.
• Maintained a positive and professional phone demeanor. Education
Associate of Art in Medical Assistance
Missouri College - St. Louis, Missouri
• Received Certificate of Completion
High School Diploma in General Studies
Vashon High School – St. Louis, Missouri
• National Honor Society
• Cheerleader
• Leadership Compact Team
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