Customer Service Delivery Driver

Brandon Birkhead

Houston, TX *****

346-***-**** *******@*****.***

Professional Summary

Experienced and dependable Logistics and Delivery Specialist with 10 years of success in fast-paced environments including DHL, Amazon contractors, and independent driving for Uber. Demonstrates excellent customer service, efficient route planning, and on-time delivery. Holds a Class A CDL and Pesticide Applicator License. Committed to safety, reliability, and continuous improvement in transportation and logistics.

Core Competencies

- Route Optimization & GPS (Amazon Flex Proficient)

- Safe Vehicle Operation (CDL / Non-CDL)

- Inventory Control & Package Scanning

- Customer Service & Conflict Resolution

- Forklift & Pallet Jack Operation

- Shipping, Receiving & Warehouse Management

- Physical Endurance (Lifting up to 100 lbs)

- Logistics Coordination

Professional Experience

Uber – Independent Driver

Houston, TX Feb 2021 – Apr 2024

• Provided safe, reliable, and timely rides to passengers throughout the Houston metro area.

• Maintained a 4.9+ rating for excellent service and professionalism.

• Managed vehicle maintenance and ensured compliance with local driving regulations.

Cartage Services (DHL) – Delivery Driver & Warehouse Associate

Houston, TX Aug 2020 – Jan 2021

• Sorted and scanned packages using handheld devices and loaded them by designated zones.

• Completed 60–80 daily deliveries with 99% on-time rate.

• Assisted coworkers to complete routes, reducing total delivery time by 10%.

• Conducted vehicle inspections and ensured safe operation at all times.

Teal Logistics – Delivery Driver

Houston, TX Mar 2019 – Jul 2020

• Delivered Amazon packages on assigned routes, adhering to strict time windows.

• Performed vehicle inspections before and after each shift.

• Resolved customer inquiries and issues with professionalism and efficiency.

New World Van Lines – Relocation Moving Specialist

Houston, TX Jul 2012 – Mar 2019

• Executed household and commercial relocations across the region.

• Operated company box trucks and managed delivery routes.

• Ensured all items were handled with care and documented delivery reports.

Education

Greenville Weston High School – Greenville, MS

High School Diploma May 2004

Licenses & Certifications

- Class A Commercial Driver’s License (CDL)

- Non-CDL Class C License

- Pesticide Applicator’s License

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