Customer Service Call Center

Lance Gross

Sun City, AZ *****

**********@*****.***

+1-623-***-****

Professional Summary

Hello my name is Lance Gross, I am a Truck Driver. I'm a very hard worker, and I'm looking for that one company that I can stay with for the next 20 years, until I retire. I'll give a company everything I am! I'll be on time every time.

I am safe, courteous, kind, respectful, and willing to work hard. I'll come in first and stay the latest. Just give me a chance and I'll show you.

Willing to relocate to: Tolleson, AZ

Work Experience

Flatbed 18 wheeler Operator

CNX LOGISTICS BBSI-Glendale, AZ

June 2024 to Present

• Operated CDL truck to transport goods and materials to designated locations

• Performed pre-trip inspections of vehicle, ensuring safety and compliance with regulations

• Delivered goods in a timely manner, meeting all scheduled deadlines

• Maintained accurate records of mileage, fuel usage, and delivery details

• Adhered to traffic laws and safe driving practices at all times

• Loaded and unloaded cargo using appropriate equipment and techniques

• Secured cargo properly to prevent damage during transportation

• Communicated effectively with dispatchers, providing updates on delivery status and any issues encountered

• Collaborated with warehouse staff for efficient loading/unloading processes

• Followed company policies and procedures for proper handling of hazardous materials when applicable

• Managed paperwork such as bills of lading, delivery receipts, or logbooks accurately and promptly

• Ensured cleanliness and maintenance of the truck by performing routine inspections and reporting any mechanical issues immediately

• Coordinated with customers or recipients for smooth pickup/delivery operations as needed

• Provided excellent customer service by addressing inquiries or concerns professionally

• Utilized GPS systems or maps to plan routes efficiently while considering factors like traffic conditions or road restrictions

• Maintained a high level of alertness while driving long distances to ensure safety

• Responded quickly to changing weather conditions or emergencies on the road

• Demonstrated strong problem-solving skills in resolving unexpected situations such as breakdowns or accidents

• Collaborated with other drivers or team members for effective communication during convoy operations if required

• Completed required documentation accurately including daily logs according to DOT regulations

• Safely operated specialized vehicles such as tanker trucks if applicable

• Achieved an accident-free record throughout XX years of driving experience

• Maintained a clean driving record without any violations over XX years

• Demonstrated proficiency in maneuvering large vehicles in tight spaces or challenging environments

• Efficiently managed time and maintained punctuality for all deliveries

• Implemented defensive driving techniques to minimize risks on the road

• Maintained a professional appearance and demeanor while interacting with customers or clients

• Adapted quickly to new routes, locations, or delivery requirements as needed

• Collaborated with warehouse personnel to ensure accurate loading of goods onto the truck

• Followed all DOT regulations and company policies regarding hours of service

• Performed routine maintenance tasks such as checking tire pressure, oil levels, and brake inspections

• Demonstrated strong knowledge of traffic laws and regulations specific to commercial driving

• Utilized communication devices such as two-way radios or cell phones for effective coordination during transportation operations

• Ensured compliance with weight restrictions and load limits for safe operation of the vehicle

• Maintained a clean and organized cab area at all times

• Demonstrated excellent navigation skills using both traditional maps and GPS systems

• Provided assistance in securing loads properly using straps, chains, or other appropriate methods

• Managed time efficiently by planning routes effectively to meet delivery deadlines

• Effectively communicated any delays or issues encountered during transportation operations Truck Driver Class A

Schneider-Phoenix, AZ

June 2022 to August 2023

• Operated Class A commercial vehicles to transport goods and materials in a safe and efficient manner

• Delivered products to customers on time, ensuring accuracy and completeness of orders

• Maintained accurate records of daily activities, including driving hours, mileage, fuel consumption, and delivery details

• Performed pre-trip inspections of the truck and trailer to ensure roadworthiness and compliance with safety regulations

• Adhered to all traffic laws, regulations, and company policies while operating the vehicle

• Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues or concerns

• Managed paperwork such as bills of lading, delivery receipts, and logbooks accurately and efficiently

• Ensured proper loading/unloading procedures were followed for different types of cargo

• Utilized GPS systems or maps to plan routes that optimize fuel efficiency while meeting delivery deadlines

• Followed established routes or used navigation tools to find the most efficient way to reach destinations

• Maintained cleanliness of the truck cab interior by regularly cleaning surfaces and removing trash or debris

• Performed routine maintenance tasks such as checking oil levels, tire pressure, brakes, lights, etc

• Reported any mechanical problems or malfunctions promptly for timely repairs or replacements

• Demonstrated strong customer service skills when interacting with clients during pickups/deliveries at various locations

• Completed XX miles per week on average while maintaining an accident-free driving record

• Consistently achieved an on-time delivery rate of XX% throughout employment Tractor Trailer Operator

White Mountain Trucking-Laveen, AZ

January 2022 to May 2023

Flatbed 18 Wheel Tractor Trailer Operator

Tractor Trailer Operator

M AND P Transportation-Phoenix, AZ

January 2021 to January 2022

Tractor Trailer Operator for Bulk cement transportation Education

Truck Driving School in CDL A OPERATOR

Southwest Truck Driver Training-Phoenix, AZ

December 2021 to January 2022

Safe Student Recognition

All diplomas

Scored 4.0 on all exams, tests

CDL A in Tractor Trailer Operator

Southwest Truck Driver Training-Phoenix, AZ

December 2020 to January 2021

Associate's degree in Applied Science

GCC NORTH-Glendale, AZ

January 2012 to February 2014

Skills

• Driving (10+ years)

• Flatbed

• Regional lane

• Commercial driving

• Tanker (4 years)

• Truck driving

• Manual transmission

• Box truck

• Delivery Driver Experience

• Route driving (4 years)

• Tractor-Trailer

• Commercial vehicle

• Semi-truck operation

Certifications and Licenses

Tanker Endorsement

January 2021 to Present

Doubles/Triples Endorsement

January 2021 to Present

Tanker Endorsement

Driver's License

CDL A

Hoisting License

Air Brake Endorsement

CDL

Doubles/Triples Endorsement

Air Brake Endorsement

January 2021 to January 2030

Air brake knowledge and expertise in application

CDL A

January 2021 to January 2030

CDL A LICENSURE

Hazmat Endorsement

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