Customer Service Technical Support

Tyrin L. Coley

*** * ******** **, ********, NC **052

708-***-**** • **********@*****.***

Professional Summary

Results-driven sales professional with a proven record of exceeding revenue goals and delivering exceptional customer service. Skilled in building client relationships, troubleshooting IT systems, and managing high-volume sales operations. Leverages expertise across sales, customer relations, and technical support to drive performance and client satisfaction.

Professional Experience

Expert Level II Sales Representative

Turn5 Inc., Paoli, PA

December 2021 – February 2025

•Generated over $3 million in product sales over three years, surpassing performance targets.

•Provided high-quality customer support, resolving inquiries promptly and fostering brand loyalty.

•Demonstrated in-depth knowledge of automobile systems and components, specializing in parts sales.

•Performed IT troubleshooting and desktop maintenance to support system efficiency and security.

•Built and maintained relationships with internet influencers to support marketing and sales initiatives.

Server

The Flying Shamrock Irish Pub & Restaurant, Goldsboro, NC

September 2019 – March 2020

•Delivered attentive service while managing food and beverage sales.

•Coordinated pool room events and provided assistance to in-house DJs, enhancing guest engagement.

Driver/Trainee

Werner Enterprises, Goldsboro, NC / Atlanta, GA

April 2019 – September 2019

•Conducted long-haul transportation of goods nationwide, ensuring timely and secure deliveries.

•Complied with federal and company safety standards.

Server & Cashier Sales Associate

Pizza Inn Foods, Goldsboro, NC

June 2015 – April 2017

•Managed food orders, deliveries, and assisted with kitchen operations.

•Recognized as a top-performing seller for consistently exceeding revenue goals.

•Utilized REVEL POS system for efficient order tracking and restaurant operations.

Education

Commercial Driver’s License Program

Roadmasters, Dunn, NC

February 2019 – March 2019

•Completed a 4-week advanced training program.

•Certified in Smith System Driving Safety.

Skills

•Exceptional customer service and conflict resolution

•Technical troubleshooting and IT support

•High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

•Advanced Excel: Pivot tables, VLOOKUP, macros, data visualization, and complex formulas

•Experience with Zendesk, Jira, and various CRM tools

•CDL Class A holder with national driving experience

•Strong organizational and multitasking abilities

Achievements & Volunteer Work

•Employee of the Month, The Flying Shamrock

•Exceeded $1M in sales within the first year at Turn5 Inc.

•Promoted to Expert Level II in under one year at Turn5 Inc.

•First place in costume and decoration contests (2 consecutive years)

•12 volunteer hours with To Write Love on Her Arms

•24 volunteer hours with Make-A-Wish® Foundation

Languages

•English

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