Customer Service Inventory Control

ANTOINE J. SAINTCYR

*** ******** ***,

TAKOMA PARK, MD 20912

TEL: 301-***-****/202-***-****

EMAIL: ***************@*****.***

Professional Summary

Results-driven Concession Supervisor with 6 years of experience overseeing food and beverage operations in high-volume venues such as stadiums, arenas, theaters, and event centers. Skilled in staff supervision, inventory control, cash handling, and customer service. Adept at training and motivating teams to deliver exceptional guest experiences while ensuring compliance with safety, health, and company standards.

Core Skills

Staff Training & Supervision

Customer Service Excellence

Inventory & Stock Management

Scheduling & Shift Management

Food Safety & Sanitation Compliance

Point-of-Sale (POS) Systems & Cash Handling

Conflict Resolution & Team Leadership

Event & Crowd Management

Professional Experience

Concession Supervisor

SAMU ORG. – WASHINGTON, DC

02/2023– 08/2025

Supervise daily concession operations during high-volume events, managing a team of [X] employees.

Train and mentor staff in food safety, cash handling, and customer service best practices.

Monitor inventory levels, place orders, and reduce waste through effective stock management.

Handle customer complaints and resolve issues to ensure guest satisfaction.

Maintain compliance with health department regulations and venue policies.

Prepare shift reports including sales, labor costs, and inventory usage.

Concession Lead / Assistant Supervisor

MID-TOWN GROUP– WASHINGTON, DC

04/2020 – 01/2023

Supported concession supervisor in managing staff and operations during events.

Assisted with scheduling shifts and delegating responsibilities to team members.

Operated POS systems and ensured accuracy in cash handling and deposits.

Helped streamline operations, leading to increase in efficiency and reduced wait times.

Concession Attendant / Team Member

CAPTAIN WHITE SEA FOOD– WASHINGTON, DC

06/2015-02/2020

Delivered friendly and efficient customer service to guests during busy events.

Prepared and served food and beverages according to company standards.

Assisted in setting up and closing concession stands, ensuring cleanliness and readiness.

Handled cash, processed payments, and maintained accurate transaction records.

Education

ASSOCIATE DEGRE IN INFORMATION TECHNOLOGIEB – UMGC,COLLEGE PARK,MD

[Year Completed or Expected]

Certifications

Safe Food Handler

CPR & First Aid Certified

References: MENEST, TEL: 202-***-****

ETECE FELIX: 202-***-****

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