Scrum Master Software Engineering

***********@*****.**.**

Ph.: +919*********

https://www.linkedin.com/in/sh

ivayogi/

EDUCATION

M.S (Software Engineering) -

BIITS, Pilani.

B.E (Electronics &

Communication), KUD

CERTIFICATIONS

Project Management

Professional (PMP®) from

PMI

Certified Scrum Master

(CSM)

PGDM- Digital

Marketing/Strategy

SHIVAYOGI R HIREMATH

VP-DIGITAL TRANSFORMATION, GLOBAL DELIVERY

PROFILE SUMMARY

Results-driven Delivery/tech leader with 22+ years of global delivery excellence—scaled million-dollar portfolios across Retail, BFSI, Travel/Airline & Healthcare. Delivered measurable outcomes by leading digital transformations on Adobe, Salesforce, and Hybris platforms— improving margins by up to 25%, accelerating time-to-market by 30%, and consistently meeting customer satisfaction scores.

PERSONAL & BUSINESS DRIVERS

Account growth: Have established accounts size from team of 50 - 250+ & building longer term engagements across a. Experience managing GCCs.

Lead solutioning on large-scale enterprise applications—bridging presales and execution by aligning technology strategy with business goals, driving scalable, secure, and future-ready solutions across diverse industry domains.

Digital Transformation I Delivery Leadership I e-Commerce (B2B/B2C) Agile, Scrum, PMP Certified Stakeholder Management Tech Leadership & P&L Adobe CX, Salesforce, Hybris, Magento, Shopify

PROFESSIONAL EXPERINCE

In my Current Role as Delivery Head/Management, I help to build strong focus and excellence on customer service delivery and business growth and expansion initiatives, contributing to pre-sales and estimations & processes Build practice on commerce & new initiatives on Adobe solutions platforms

Drafting plans and processes for their Delivery programs towards Digital Transformation Initiatives. Overseeing & optimizing key business & revenue KPIs such as revenue growth, profit margins, resource utilization, client satisfaction, & project profitability. KEY SKILLS

Digital

Transformation/Marketing

E-commerce /Retail/Banking

(B2B/B2C/D2C)

Technical

architecture/Solutioning

ITGRC/Airlines/Travel/Hospita

lity/Healthcare

SFCC, Hybris, Adobe

Solutions, Analytics,

Campaign, Shopify, Drupal

VP –Global Delivery Commergence Jun 2024 – Till Date Sr. Delivery Manager Adobe Jan 2022 – Feb 2024

Managed APAC-Korea/JAPAC delivery with $5-6M/QoQ revenue target.

Scaled delivery team to 200+ improved client revenue by 20%.

Achieved 95%+ client satisfaction by delivering consistent service quality and maintaining transparent stakeholder communication.

Identified and closed upsell opportunities worth $5M in revenue through proactive value-based consulting and enhancements.

Led digital commerce delivery across NA/EMEA; implemented SFCC, Hybris, Magento

. Increased ARR and client retention by 20%, expanded team from 50 to 150+.

Enabled 25% increase in cross-sell revenue by integrating multi-platform commerce strategies tailored to client roadmaps.

Reduced client time-to-market by 30% through lean implementation processes and delivery automation tools.

Delivered Adobe Solutions, Drupal & Hybris projects across NA/APAC.

Managed portfolios up to $10M with consistent client growth.

Improved customer satisfaction scores to 92% via tailored Adobe Experience Cloud deployments and enhanced service responsiveness.

Facilitated $1.5M in follow-up projects by leveraging initial delivery successes into new solution opportunities.

As a Project Manager/Program Manager delivered medium & large sized

Programs. Major Clientele/Geos Involved (Thomson Airways -UK, Qatar- Airways, APAC Clients).

Major Engagements & Clients: SABRE (USA & POLAND) & DASSAULT Aviation France. Led

& coached successful projects on Agile-scrum models.

Deliverables and increase in Client Satisfaction.

As a Sr. Developer to a lead - handled entire product lifecycle for web-based Healthcare application/product on Java-J2ee platform

As a Software Developer was responsible for implementation & testing of web based & client-server projects using Java-J2EE technologies – For in-house & domestic customers on web based & client-server projects using Java-J2EE technologies.

Underwent trainings on Java/J2ee, EJB, Corba technologies & hands-on trainings on in- house projects

CAREER PROGRESSION

Jun ’24– Current

Feb ’22 – Feb ‘24

Oct ’19 – Feb ‘22

Oct ’16 – Oct ‘19

Nov ’08 – Jul ‘16

Apr ’04 – Oct ‘08

Apr ’01 – Apr ‘04

Sep ’98 – Jan’2000

Sr. Delivery Head Born Commerce Oct 2019 - Jan 2022 Sr. Delivery Head ICF Olson Oct 2016 – Oct 2019

Program Manager Sonata Software Nov 2008 – Jul 2016 Tech Lead/Project Manager Valtech Apr 2004 – Oct 2008 Tech Lead/Developer Misys Healthcare Apr 2001 – Apr 2004 Software Developer ASAP Solutions Jan 2000 – Jan 2001 Software Trainee Visesh Info systems Ltd Dec 1998 – Dec 1999 Adobe

Born Commerce

ICF Olson

Sonata Software

Valtech India

Misys Healthcare

Vishesh Info systems\ ASAP Solutions

Commergence

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