Customer Service Representative
Resume:
Alexander Ciresi
**********@*****.***
Portland, TN,
Remote Customer Service Representative
SUMMERY:
Results-driven customer retention specialist with 30 years of experience in sales, customer service, and team management. Proven in managing high-performing teams and driving customer satisfaction. Skilled in skip tracing, credit analysis, and account management. Proficient in a range of software applications, including Microsoft Office and CRM software. EXPERIENCE:
American Car-Mart:
August 2023 to August 2024
Customer Retention:
● Sold quality used automobiles to customers.
● Conduct a thorough deep skip trace of our
collateral.
● Negotiate a mutual agreement to resolve the
account in lieu of repossesasion.
● Processes and inventory incoming repossessions
of customers personal items.
● Assist customers in providing loan modifications, and loan extensions to keep the customer's it their vehicles.
● Assist a customer in scheduling the voluntary
surrender of their vehicle.
Management Staffing:
June 2022 thru November 2022
Remote Customer Service:
● Interact with customers, clients, and assess their home security needs for their home.
● Managing 130 to 150 inbound calls per day with
professionalism and respect..
● Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
● Weekly review of quality standards, metrics, and performance
DXC Technology:
October 2019 - November 2021
Insurance Service Representative:
● Helped customers compare the pros and cons
between term, whole, and universal life insurance
policies, providing detailed information that allowed them to make informed life insurance purchases.
● Assisted customer to schedule an appointment to
speak with underwriting to plan disbursement of their claim.
● Familiar with annuities and 401k policies.
● Helped approximately ten customers per day. I walked customers through the claims process when due to the loss of a loved one.
● Remote work experience for three years.
● Filed insurance claims in the event of loss of a family member. Filed approximately ninety claims in my three year tenure.
American Recovery Specialist:
February 2012 – September 2016
Assistant Manager:
● Highly Proficient in Skip Tracing.
● Responsible for managing a team of seven.
repossession agents and three camera car operators.
● Coordinate with local law enforcement to secure. our clients repossessed vehicles safely both stateside and abroad.
● Responsible for scheduling customers to retrieve their personal effects, or their vehicle.
● Extensive proficiency in negotiation with customers
● in securing repossessed vehicles.
EDUCATION
● Bergen County Vocational Technical School
September 1987 Thru May 1991
● General Diploma & Certificate of Art:
MILITARY:
December 1994 thru June 1998
Gas Turbine Maintenance:
SKILLS:
● Customer Service.
● Collection Management.
● Marketing.
● Marketing.
● Negotiations.
● Skip Tracing.
● Loss Prevention
● Scheduling Coordinator.
● Microsoft Word, Excel, PowerPoint,
Spreadsheets, Lynx, Latitude, Boss, ILAS, Cross,
Cyberlink, Cyberlife, Repossession
● Data Network, Policy Lynk. AWD. Watson and
Mainframe.
● Fraud Analyst.
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