Customer Service Nursing Assistant

Pierre Richard DUME

** ****** *******, *********, ** 06614

Stratford, CT

Work Experiences:

Senior Accountant

Transcomeau S.A

Tabarre, Haiti

CNA - Certified Nursing Assistant

Autumn Lake Healthcare at Norwalk - Norwalk, CT

January 2023 to July 2025

• Taking care of minimum twelve (12) patients daily: feeding, cleaning, dressing, answering the calls light, greeting the patient's family etc

• Supporting the patients (Going out) for the medical appointments.

• Taking vitals sign.

• Assisting the nurses.

• Documented the care giving to the patients every day. Customer Service Representative

AutoZone - United States

April 2023 to December 2023

• Greet the Customers

• Answer routine calls.

• Guide the customers to find the rights parts.

• Sell the parts (Cashier).

• Return the parts.

• Balance the registers.

• Make deliveries (Auto parts).

• Train for Shift Supervisor.

• Install the wipers, Batteries etc.

ASSISTANT HEAD OF DEPARTMENT (CREDIT)

National Agency for Old-Age (ONA)

June 2013 to October 2020

• Identified appropriate solutions to minimize issues and quickly solve problems

• Instructed staff on procedures for handling difficult transactions

• Managed thirty-two (32) Loan officers

• Answered routing calls, delivering messages and greeting clients

• Worked closely with the assistant Director

• Participated in strategic planning for company growth

• Communicated proactively with superiors, immediately explained issues and teamed on appropriate solutions

• Worked in concert with collection service

• Delegated tasks to employees based upon individual strengths and experience in credit

• Produced and send financial reports monthly to the superiors CLEARING AGENT III

UNIBANK, S.A - PETION-VILLE

October 2012 to March 2013

.- Prioritized and organized tasks to efficiently accomplish service goals Improve operations by working with team members and customers to find workable solution

.- Ensured interbank operations daily

.- Compiled checks (other bank checks) and go to the clearing house in the Central bank of Haiti (BRH) to exchange and receive checks

.- Debited and credited the customer accounts with the respective amount

.- Passed the writing of clearing in the banking system

.- Balanced and produced the reports

.- Printed out the reports with all posted checks in clearing at the end of the day. COMMERCIAL AGENT

SOGEBANK - Port-au-Prince

August 2004 to October 2004

.- Managed the cash register

.- Received the funds to replenish the fund

.- Delivered transfers to customers

.- Sending transfers to customers

.- Selling of CIVA card to customers

.- Swinging the cash register at the end of the day

.- Produced the reports of all the transactions of the day.

Education:

Certification in Dental Assisting

Porter and Chester Institute - Bridgeport, CT

August 2023 to October 2024

Certificate in Nursing Assistant

Believe Health Institute - Bridgeport, CT

October 2022 to December 2022

GRADUATION CERTIFICATE in Legal Science

HAITI STATE UNIVERSITY (UEH/FDSEG) - Gonaives

August 2006 to August 2010

Master's degree in Business Management

QUISQUEYA-AMERICA UNIVERSITY INSTITUTE (INUQUA/INUKA) - Tabarre August 1999 to August 2005

High school diploma or GED

Lycée Jean Jacques Dessalines - Port-au-Prince

October 1998 to July 1999

Computer:

.- Word

.- Excel

.- Windows

.- Access

.- Internet

.- PowerPoint

.- Outlook

Skills

• Accounting

• Team management

• Leadership

• Account Reconciliation

• Bank Reconciliation

• Communication skills

• Accounts Receivable

• Payroll

• Sales

• Leadership

• Marketing

• Cash handling

• Driving

• Shift management

• Accounts Payable

• Journal Entries

• Office Management

• Home Care

Languages

• English - French - Haitian Creole

Certifications and Licenses

.-Customer Service

June 2012 to July 2012

.- Code of ethic

.- Marketing

.- Protocol

.- Customer service

.- CNA

.- CPR Certification

.- Mental Health First Aid

Assessments

Supervisory skills: Motivating & assessing employees — Completed December 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed

Retail customer service — Proficient

December 2021

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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