Customer Support Specialist

BAYTOWN, US, ***** • ************@******.*** • 832-***-****

SIDNEY JENKINS

Remote Support Specialist

PROFESSIONAL SUMMARY

Tech-savvy professional with over 11 years of diverse experience in customer support, inventory management, and fitness coaching, demonstrating expertise in CRM systems, digital transformation, and process improvement. Adept at fostering client relationships and enhancing service delivery through innovative strategies and empathetic communication. Driven to transition into cybersecurity, actively pursuing certification to leverage analytical skills and industry knowledge in safeguarding digital assets.

EMPLOYMENT HISTORY

CUSTOMER SERVICE ASSOCIATE Jan 2023 - Present

Sutherland Global Services (Contracted to Toyota Financial Services) Remote INDEPENDENT FITNESS & MEAL PLANNING COACH Jan 2020 - Present Sidney J Remote

WAREHOUSE LEAD Feb 2021 - Aug 2024

Railserve, Inc. Pasadena, TX

Resolve customer inquiries via phone, email, chat, enhancing satisfaction and service quality. Troubleshoot banking issues, escalate complex cases, ensuring SLA compliance and efficiency. Document customer interactions meticulously for analysis and regulatory adherence. Utilize CRM tools to track tickets, identify trends, and drive continuous improvement. Manage high-volume inquiries, boosting first-contact resolution and overall satisfaction. Analyzed customer feedback trends using CRM data to implement process enhancements, leading to substantial improvements in service delivery.

Designs tailored meal and fitness plans achieving client health goals Independently manages schedules, marketing, and client communication Utilizes digital tools to monitor progress and refine strategies Fostered strong client relationships through personalized coaching, ensuring clients felt motivated and supported in their health journeys.

Implemented tailored meal and fitness regimens, leading to noticeable results in client weight loss and improved overall health metrics.

Analyzed client progress using digital tracking tools, adapting plans to ensure continuous improvement and goal attainment. Developed engaging marketing strategies that increased client inquiries, enhancing brand visibility and expanding the client base.

Manage rail and warehouse operations, ensuring inventory accuracy with SAP. Improve digital tracking systems for better compliance and traceability. Train staff on safety and digital processes, boosting team efficiency. Address customer inquiries promptly, meeting service-level goals. Oversaw rail and warehouse operations, enhancing inventory accuracy through SAP, leading to measurable improvements in order fulfillment.

Revamped digital tracking systems, significantly improving compliance and traceability across operations and boosting stakeholder confidence.

Trained staff on safety protocols and digital processes, fostering a culture of efficiency and teamwork that elevated overall performance.

Analyzed customer inquiries, implementing solutions that consistently met service-level goals and strengthened client relationships.

OFFICE MANAGER Aug 2014 - Mar 2020

Family Matters Residential Care Beaumont, TX

EDUCATION

ASSOCIATE OF APPLIED SCIENCE IN PROCESS TECHNOLOGY Aug 2012 - Aug 2014 Lamar Institute of Technology Beaumont, TX

SKILLS

SAP, Reporting, Documentation, QA, Time Management, Conflict Resolution, Cybersecurity Awareness, Data Integrity, Customer Support, Inventory Control, CRM Systems, Empathy, Staff Training, Remote Collaboration, Process Improvement, Digital Transformation, Technical Troubleshooting, Data entry, COURSES

CODING, JAVA, PYTHON Jul 2025

Freecodecamp

Managed Alzheimer's care operations, ensuring compliance and enhancing care quality. Transitioned to digital systems, streamlining workflows and improving data accessibility. Handled payroll and billing with precision, ensuring timely and accurate financial management. Supported staff and families with empathy, maintaining confidentiality and clear communication. Streamlined office operations, enhancing communication and reducing administrative delays, which significantly improved overall workflow efficiency.

Implemented a digital record-keeping system, resulting in noticeable improvements in data retrieval times and accuracy of patient records.

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