Service Representative Customer

DANIEL MATSORO USHINDI

Nationality: Congolese (the Democratic Republic of the Congo)

Address: Quezon city, cubao, vivaldi residence

E-email address **********@*****.***

Phone: +63-966*******

OBJECTIVE: To use my strong communication and bilingual skills to help the company meet its customer satisfaction goal.

SKILLS

• Good communication skills in French and English

• Ability to work in a fast-paced environment with minimum supervision

• Great team player, with a good sense of collaboration

• Self-learner and Disciplined, result-driven

• Ability to work under supervision

• Creativity and punctuality

PROFESSIONAL EXPERIENCE

Telus Digital ( February 2023-until now)

• Sales agent ( inbound & outbound)

Customer Service Representative

Vodacom Congo, Kinshasa, the Democratic Republic of the Congo (June 2015 – July 2016)

• Providing first-line technical assistance to customers via phone or emails

• Responding to customers’ inquiries about Vodacom Congo mobile products

• Explaining to customers prepaid and postpaid Vodacom different promos

• Making outbound calls to postpaid customers and related companies to remind them of their monthly payments and overdue.

• Disconnecting customers with overdue balances and reconnecting customers who pay the reconnection fees and clear the outstanding balance. FORMAL EDUCATION

Bachelor of Science in Industrial Engineering (2022) CERTIFICATION

- Lean six sigma yellow belt

- Excellence in Digital Project-Bronze

- Basic occupational safety and Health

TRAINING/SHORT COURSES

• project management

• Internet troubleshooting

• Finance project

• Safety officer

• Master excel

PERSONAL DETAILS

Name: Daniel Matsoro Ushindi

Sex: Male

Date of Birth: September/28/1997

Nationality: Congolese

Civil Status: Single

Languages

International: -French (Native)

-English (Fluent)

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