Customer Service Direct Support
Resume:
Nicole Snook
Clementon, NJ *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Part Time Key Holder
Eddie Bauer outlet-Blackwood, NJ
June 2024 to Present
Customer service, registers, opening and closing store. Inside Sales Representative
Dream Team Roofing-New Jersey
November 2024 to April 2025
Call clients to schedule appointments for a free roof inspection. Direct Support Professional
Creative Health Care Solutions-Blackwood, NJ
August 2024 to October 2024
Respite service for autistic children’s caregivers. Direct Support Professional
Creative Healthcare Services Corporation-Blackwood, NJ October 2023 to October 2024
Worked in home with autistic children.
Contribution analyst
Admin Partners-Cherry Hill, NJ
April 2024 to June 2024
• Modify Salary Reduction agreements for 403B and 457B in Relius.
• Update cases in Salesforce to pending, funding and ready to post.
• Send emails to Human Resources and several different private agencies.
• Modify payroll, allocations dates and rosters into the ledger to balance the contributions.
• Update expected funding and confirm they match up with the ledger. Credit Specialist
National Credit Services-Hammonton, NJ
September 2023 to February 2024
Analyze 4506 tax documents before submitted to IRS and verify credit supplements to update borrower’s credit reports.
Data Analyst
The Bancorp, Inc.-Wilmington, DE
July 2021 to April 2023
I began as a data entry analyst and was promoted to consumer loan processor. I entered insurance backed line of credit applications on Doxim, looked over the applications for signatures, set signing orders in Docusign, entered insurance information into Salesforce, chattered underwriters when the application was completed. Saved loans into Microsoft excel.
Document Control Specialist
Freedom Mortgage-Moorestown, NJ
September 2020 to May 2021
Updating loan estimates for loan amount, lock in dates, interest rates, lender credits and payoff payments. Then uploading documents in EDMS.
Style Consultant
Target-Voorhees, NJ
June 2019 to March 2020
Customer service, store maintenance, selling clothing, and cash register. Pregnant with daughter
AnnieMac Home Mortgage-Mount Laurel, NJ
December 2016 to July 2018
I was pregnant with my daughter when Annie Mac did away with the project assistant role in that office. So, I worked in retail at night again.
Project Assistant
Annie Mac Home Mortgage-Mount Laurel, NJ
October 2016 to December 2016
Updating homeowner's insurance for condos over the phone at office and remotely. Using Microsoft Excel and Encompass
Junior Loan Processor
Freedom Mortgage Corporation-Mount Laurel, NJ
February 2014 to October 2016
Customer service, Managed a pipeline of 30 loans or more per week, within required performance standards via welcome, approval and status calls/emails. I calculated DTI, returned borrowers phone calls along with assisting them with basic inquiries and problems. Along with updating mortgagee clauses on HOI/flood, policies, titles and credit reports.
Using EDMS and Lakewood.
Assistant Teacher
Children of America-Sicklerville, NJ
September 2014 to February 2015
Nurtured children ages infant to 3 years old, changed diapers, cleaned up classrooms, did projects, sang songs and served meals.
Pregnant with son
ACS Solutions-Marlton, NJ
October 2012 to July 2014
I was pregnant with my son before I got laid off from ACS and had to work a retail job at night until I got the job at Freedom Mortgage.
Collections Specialist
credit solutions-Cherry Hill, NJ
January 2012 to May 2013
Bill collector, set up payment plans, mailed out bills, account manager for Amerigas and answered emails. Assistant Manager/Sales Associate
Fashion Bug-Cherry Hill, NJ
January 2002 to November 2012
Customer service, maintained store, cash register, daily deposits, displays and shipments. Education
Associate in Human Resources/ Human services/ Sociology Rowan University - Blackwood, NJ
September 2004 to June 2008
Skills
• Salesforce
• Microsoft Excel
• Banking
• Analysis skills
• Google Suite
• Database management
• Organizational skills
• Basic Math Project Management Skills: Time Management -- Familiar May 2019 Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/ share
• Associates degree in human services (2 years)
• SAP
• Computer hardware
• Clerical experience
• Document Management
• Merchandising
• Predictive analytics
• Adobe Acrobat
• Microsoft Access
• B2B
• to
• Software troubleshooting
• Business analysis
• Lending
• Databases
• Customer service
• SharePoint
• Loan processing
• Microsoft excel (2 years)
• Data mining
• Payroll
• Research
• Human resources
• Customer support
• Negotiation
• profile/202b5e750e66ea116c626932b976427feed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Project leadership
• Google Docs
• Remote access software
• Windows
• Continuous improvement
• Communication skills
• Bookkeeping
• Document management
• FMLA
• Proofreading
• DocuSign
• Application support
• Assistant Manager Experience
• Workday
• Spark
• Credit analysis
• Mortgage servicing
• Documentation review
• QuickBooks
Certifications and Licenses
Driver's License
Contact this candidate