Customer Engagement Data Entry

Houston, TX ***** 936-***-**** ***********@*****.***

SHARISSA MOHAMMED

James Madison Online High School, Norcross, GA

Computer Science, Expected in 05/2026

EDUCATION

● GPA 3.7

● Awarded Honors

Dynamic professional with a proven track record at Driving School of Houston LLC, enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in data analysis and customer engagement, I excel in fostering communication and collaboration across teams, ensuring a positive impact on service delivery and operational efficiency.

PROFESSIONAL

SUMMARY

SKILLS ● Customer service ● Time management

● Computer skills ● Workplace safety

● Customer engagement ● Relationship building

● Flexible schedule ● Data entry

ASSOCIATE 05/2025 to Current

Driving School of Houston LLC, Houston, TX

ASSISTANT 01/2024 to Current

Simple Audio, Clute, TX

EXPERIENCE

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

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● Developed and implemented strategies to increase customer satisfaction and engagement.

● Analyzed customer data to identify trends and anticipate customer needs. Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

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Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

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Worked closely with management to provide effective assistance for specific aspects of business operations.

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● Assisted manager in all aspects of business operations. CHILDCARE ASSISTANT 01/2020 to Current

Grace Church Of Humble, Houston, TX

● Supervised free play and other activities to keep children safe. Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.

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Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

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Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.

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Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.

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VOLUNTEER WORK ● Completed daily domestic tasks in shelters and group homes to assist people in need. INTERESTS ● Volunteer Work

Participating in fundraising events to support local charities, schools, or community projects.

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● Volunteering at local animal shelters and rescue organizations.

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