IT

Nicole D’Annunzio

**************@*****.*** 914-***-****

EDUCATION

Pace University, Seidenberg School of Computer Science and Information Systems – Pleasantville, NY Bachelor of Science in Information Technology, Business Minor – May 2025 GPA: 3.41 Honors: Alpha Lambda Delta, Lambda Sigma, Phi Alpha Theta, Dean’s List LEADERSHIP

Pace University Setters Leadership Program Pleasantville, NY Mentor/Member September 2021 – September 2024

Guided all the new members through skill-building discussions and programs to assist them in their development and impact their time at Pace.

SKILLS

Microsoft Office Suite O365 Windows 10-11 MAC OS J AVA HTTP CompTIA PowerShell Relevant Coursework: Computer Programming I & II, Web Design for Non-Profits, Intro to IT, Global Networking, Platform Technologies, Computer Security, Web Authoring & Digital Media, Database Management, Principles of Marketing

EXPERIENCE

Pace University – ITS Help Desk

Pleasantville, NY September 2024 – July 2025

Deliver exceptional customer service via phone, in-person, chat, and email for students, faculty, and staff.

Create and manage detailed Help Desk support tickets, ensuring timely routing to appropriate departments

and accurate resolution tracking.

Assist users with account setup, password resets, Wi-Fi connectivity, printing services (Pharos), and identity verification through Zoom.

Troubleshoot technical issues related to hardware, software, and peripherals across Windows, macOS, and mobile devices.

Resolve access issues across Pace platforms, including Pace Portal, Classes LMS, and email systems.

Utilize remote support tools to assist both on-campus and remote users efficiently.

Draft and update self-help guides and internal technical documentation to support knowledge sharing.

Maintain a clean and organized work environment; perform clerical and administrative tasks as needed.

Support departmental initiatives and complete ad hoc projects with minimal supervision. Scarsdale Pool Complex – Scarsdale, NY

Snack Bar Attendant

June 2019 – September 2023

Handled financial transactions with accuracy, ensuring efficient and error-free service.

Prepared and processed food and beverage orders while maintaining a high standard of customer service.

Used spreadsheets to maintain inventory levels, restock supplies, and ensure timely replenishment to meet customer demand.

Contributed to sales growth by delivering a positive customer experience and supporting team goals.

Contact this candidate