Customer Service Specialist
Resume:
Michael Nguyendon
Uber Driver
Austin, TX *****
****************@*****.***
Professional Summary
Highly motivated and empathetic Customer Service Specialist with 3 years of experience providing exceptional support in fast-paced, remote environments. Proven ability to handle a high volume of inquiries via phone, email, and chat, resolving issues efficiently and ensuring a positive customer experience. Skilled in problem-solving and adept at using CRM software to manage customer interactions and information.
Authorized to work in the US for any employer
Work Experience
Uber Driver
Uber-Austin, TX
May 2022 to Present
• Ensure that the journey of client is safe, relaxed and prompt.
• Ensure punctual pick up and drop of the scheduled passengers.
• Perform vehicle maintenance by regulating tire pressure and checking oil, gas, and water levels.
• Test vehicle equipment such as lights, horns, brakes, and windshield wipers. Amazon Delivery Driver
Amazon Warehouse-Austin, TX
May 2022 to August 2022
• Drive multiple Amazon delivery vans into different Amazon locations,so they could be rebranded with different graphics.
Client Success Representative
Opcity/Realtor.com-Austin, TX
January 2019 to June 2021
• I've helped close on 260 homes by reaching out to many potential clients for our network of realtors for realtor.com.
Uber Driver
Uber-Austin, TX
March 2015 to April 2019
• Ensure that the journey of client is safe, relaxed and prompt.
• Ensure punctual pick up and drop of the scheduled passengers.
• Perform vehicle maintenance by regulating tire pressure and checking oil, gas, and water levels.
• Test vehicle equipment such as lights, horns, brakes, and windshield wipers. Education
General Studies (I'm considered a junior in college) University of Texas at San Antonio-San Antonio, TX December 2014
Skills
• Microsoft Word
• Sales
• Time management
• Communication skills
• Microsoft Office
• Customer service
• Microsoft Excel
• Computer skills
Certifications and Licenses
Driver's License
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