Scrum Master

Shannon Kelli Allen, CSM® - page *

Shannon Kelli Allen, CSM

Acworth, Georgia, United States

*.*****.*****@*****.*** 770-***-**** linkedin.com/in/skelliallen Purpose

I’ve been in Information Technology for twenty-five years, yes, it ages me. It’s a passion for me. It allows you to know I have gone through technology’s lifecycle of evolution. Over the years, I’ve been an analyst, DBA, developer, consultant, strategist, product owner, project manager, and program manager. I’ve had the pleasure to solve, strategize, build and deliver visions in various industries. It is what I do and live for. I do take approaches to solve visions and needs at a global scale not just a one-off at a given moment. It reduces frustrations on staff and stakeholders from having to touch code and processes over and over without the effort truly being an improvement initiative. I see it as my job to protect the three M’s. (valuable time “minutes”, morale and money) for the companies I have worked for and will continue to do. Licenses & Certifications

Certified ScrumMaster (CSM) - Scrum Alliance

Issued Nov 2023 - Expires Nov 2025

1870316

Experience

Technical Program Manager

Children's Healthcare of Atlanta Jul 2022 – June 2024 Industries: Healthcare, Information Technology

Software: Epic, Lawson, SuccessFactors, Workday, Prism, OnePlan, ServiceNow, Data Warehouses and 200+ other software

• Manage work product for five teams (staff: 50) and coordinate impacted efforts with six teams (staff: 75) via projects, data conversions, processes and procedures

• One of several project managers to manage the $25 million project budget

• Create governance policies and procedurals for data and SDLC

• Setting the Program prioritization and ensuring execution is successful

• Product Owner/Collection Administrator for Azure DevOps and data request portals

• Lead access auto-provisioning initiative to the organization for data visualizations apps. Shannon Kelli Allen, CSM® - page 2

BI Requirements Analyst - Team Lead

Children's Healthcare of Atlanta Feb 2015 - Jul 2022 Industries: Healthcare, Information Technology

Software: Epic, Lawson, SuccessFactors, Workday, Prism, ServiceNow, Data Warehouses and 200+ other software

• Manage projects for designing and implementing systems, data conversions, processes and procedures.

• Ensure project and System initiatives are met through future-proofing and sustainable solution architecture

• Serve as product owner/collection administrator to Azure DevOps and Data Request Portals.

• Identify business opportunities and areas of improvement. Working with operations and IT to solve.

• Generate functional and technical requirements, conduct interviews, generate UI/wireframes, and work closely with the stakeholders, product, and on/offshore development teams Sr Business Systems Analyst – IT Consultant

Cox Communications Feb 2013 - Jan 2015

Industries: Telecommunication, Information Technology Software: Taleo Recruiting, PeopleSoft HCM

• Manage projects for designing and implementing systems, data conversions, processes and procedures for a single team and coordinate with four teams

• Generate functional and technical requirements and UI/Wireframes, conduct interviews, and work closely with the stakeholders, product, and onshore development Business Analyst – IT Consultant

Cox Enterprises Jan 2013 - Feb 2013

Industries: Telecommunication, Information Technology Software: Taleo Recruiting, PeopleSoft HCM

• Guide project managers and six teams through designing and implementing systems, data conversions, processes and procedures.

• Generate functional and technical requirements and UI/Wireframes, conduct interviews, and work closely with the stakeholders, product, and onshore development Shannon Kelli Allen, CSM® - page 3

Sr Business Systems Analyst

Triton Digital Sep 2011 - Dec 2012

Industries: Gaming, Information Technology

Software: Contesting, TFS

• Product Owner for contesting modules coordinating requirements, development (on and offshore teams), QA and UAT

Lead Business Analyst – IT Consultant

TST, LLC/Fuzebox, LLC Aug 2009 - Sep 2011

Industries: Hospitality, Travel, Information Technology Software: TST (Travel Syndication Technology), JIRA, VersionOne, Travelport

• Product owner for Air product line coordinating requirements, development (on and offshore teams), QA and UAT

Business Analyst – IT Consultant

Intercontinental Hotels Group Jul 2008 - May 2009

Industries: Hospitality, Travel, Human Resources, Information Technology Software: Home-grown HR, Taleo Performance Management, Taleo Connect

• Guided five teams in projects for designing and implementing systems, data conversions, processes and procedures.

• Maintained DBs to ensure data stored was accurate and clean. Business Analyst – IT Consultant

HDSupply Oct 2007 - Apr 2008

Industries: Supply Chain, Human Resources, Information Technology Software: Lawson, Kronos

• Guided teams during projects for designing and implementing systems, data conversions, processes and procedures.

• Perform fit-gap analysis, create and execute charter, business requirements, and project plan HRIS Analyst

WellStar Health System Nov 2005 - Sep 2007

Industries: Healthcare, Human Resources, Information Technology Software: Payroll, Kronos, Taleo Performance Management, Taleo Recruiting Shannon Kelli Allen, CSM® - page 4

• Manage projects with a single team for designing and implementing systems, data conversions, processes and procedures.

• Develop curricula and facilitate software training for management and employees.

• Coordinate, authorize, and audit security for several WellStar systems. Business Analyst

Genuine Parts Company Jan 1998 - Nov 2005

Industries: Supply chain, Human Resources, Information Technology Software: PeopleSoft HCM, Kronos

• Manage projects with four teams for designing and implementing systems, data conversions for thirteen companies, processes and procedures.

• Coordinate, authorize, and audit security for PeopleSoft HRMS system.

• Create training programs and conducts training for PeopleSoft, Kronos, Microsoft Office System by way of classroom style, webcasting, and full and quick reference documentations.

* Core Competencies: Project Management; Resource Management; Product Management; Program Management; Scrum Master; Process Improvement; Solution architect; Business, System and Data Analysis; Business Intelligence Architecture; Resource Management; Strategy; Critical Thinking; IT Consulting; Custom Application Development; Research & Development; Quality Assurance and Analysis; Training; Data Warehousing; Data Integrity Resolution; Disaster Recovery Planning; Programming; IT Security; UI/Wireframe Design; Software Support – tier3 and lead

* Platforms: Microsoft Windows® operating systems, Mac Operating System, Oracle, SQL Server.

* Methodology: Agile/Scrum, Waterfall, Six Sigma Lean

* Tools: Azure DevOps, SQL Developer, SQL Server Management Studio, s/FTP, Skype, WebEx, Zoom, Microsoft Teams, Business Objects, Microsoft Office System (including Word®, Excel®, PowerPoint®, OneNote®, Access®, and Outlook®), Microsoft Project® and Microsoft Visio®, Microsoft Report Writer®, OpenOffice Suite (Including Writer, Calc, Math, Impress, Draw, and Base), Smartsheets, PeopleTools 9.2, PeopleSoft Query, Kronos Query, Balsamiq, Qlik Sense, Visual Studio

* Softwares: Epic, Workday, Prism, PeopleSoft HCM, Lawson, SuccessFactors, Taleo Recruiting, Taleo Performance Management, VPN, Clarity, Active Directory, JIRA, Confluence, TST, Huddle, Azure DevOps, ServiceNow

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