Customer Service Representative

ROBIN HARPER

Peachtree Corners GA ***** 631-***-**** *************@*****.*** linkedin.com/in/robin-harper-0b594355

CUSTOMER SERVICE REPRESENTATIVE

Experienced Customer Service with a demonstrated background in high volume call centers. Recognized for professional phone etiquette, highly adept at assisting customers with inquiries to meet satisfaction deliverable and company objectives. Keen ability to swiftly identify customer issues and utilize sound judgment to apply resolutions. Key areas of expertise include:

Problem Resolution Communication Customer Retention Data Entry Account receivable Troubleshooting SAP CRM

Customer Service Time Management Strong Decision Making Team Development process Claims

PROFESSIONAL EXPERIENCE

Short term temporary positions from September 2023- September2024

Transworld System Inc –Collection specialist Remote- Houston TX, May 2025-Current

Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card

Handling inbound and outbound calls from our consumer Document necessary information

Demonstrate personal excellence by remaining positive and resilient in difficult situations

Able to demonstrate empathy whilst being assertive to achieve the required outcome

The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis

Gwinnett County Elections- Elections Clerk- Lawrenceville, GA April 2024 to September 2024

•Set up all equipment for voting.

• scanners, laptops, cell phones all documents needed to install equipment once delivered.

• upload and export files and information received from voters

• inventory, restocking unused items along with updating all policies.

• releasing equipment to Poll Managers and receiving the returned equipment after voting is finished

Gwinnett County Courts, Lawrenceville GA July 2023- September 2023- File Clerk-Intake Clerk

I started as File Clerk to understand the process of the files and documents.

Input information in system for Judges, District Attorneys, Police Officers and Defendants assist state and Superior deputy, court calendar files

Input and file sensitive and personal information.

Make copies shift files to make more room.

S2 Medical Supply, Duluth GA August 2022- July 2023-Account Manager

Took about 50-70 calls per day, updated medical records, gave information on products

Services existing patients, consults with patients and caregivers to coordinate monthly orders.

Establish new accounts by planning, organizing, and assisting patients in product selection, supply management, and delivery

Collaborating with other departments to ensure uninterrupted service to the patient.

Maintain assigned patient Information and Documentation Management Software

Keep management informed by properly documenting customer interactions within Software.

Maintains professional and technical knowledge through continual learning and drive for success

Hapag- Lloyd, Norcross, GA April 2017 – December 2020 Export Customer Service

Scheduled bookings according to customers’ requests and ensured they were updated accurately in the system.

Responded promptly and accurately to a customer's request via telephone or email.

Maintained any records of customer interactions and transactions in a timely manner.

Ensured that all US Homeland Security/Customs and foreign Customs/Security requirements were fulfilled.

Atlanta Housing Authority, Atlanta, GA October 2015 – March 2017 -Customer Service

Received 50+ daily inbound calls, providing excellent customer service to all customers and landlords participating in the Housing Choice Voucher Program (HCVP).

Verified participant and landlord contact information to ensure integrity of demographic information before assisting.

Triage reasons for visits, identifying the customer/landlord problem at hand and assigning to an appropriate staff member.

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EDUCATION

Long Island Educational Opportunity Center

Electronic Medical Records Coursework

Gwinnett Technical College

Medical Administration

National Health career Association

Medical Administration Assistance

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