Customer Service Warehouse Manager

RAUL RINCON

Fresno, CA *************@*****.*** 559-***-****

OBJECTIVE

Motivated and skilled professional seeking to transition into a role working with justice-impacted youth. Bringing over a decade of hands-on experience in industrial operations, team leadership, and bilingual communication to mentor and guide young individuals toward productive futures.

SKILLS

Bilingual (English & Spanish)

CNC Machine Operation (HAAS, Lathe)

Forklift Operation Shipping & Receiving Inventory

Welding Plasma Cutting Rebar Cutting

Assembly Quality Control Equipment Maintenance

Warehouse Management Audits Purchasing

Customer Service Team Supervision

SAP 5S Lean Manufacturing

Blueprint Reading Mechanical Aptitude

Equipment: Shears, Compressors, Gang Drills

PROFESSIONAL EXPERIENCE

Shipping and Receiving — Pleasant Mattress Inc. / Fresno, CA (5/2022 - 3/2024)

Operated forklifts and wrapping machines for incoming/outgoing shipments

Used compression machinery for mattress packaging

Managed dock operations and shipment logistics

Machine Operator/Assembler — CMC Rebar / Fresno, CA (9/2021 - 4/2022)

Operated overhead cranes and shear equipment

Ensured safety and compliance in rebar loading operations

Front Desk Associate/Warehouse Manager — 84 Lumber / Clovis, CA (6/2020 - 8/2021)

Delivered bilingual customer service and handled forklift duties

Promoted to Warehouse Manager; oversaw inventory and order processing

Shipping/Receiving Clerk — City of Lompoc / Lompoc, CA (8/2016 - 4/2019)

Scheduled shipping appointments and prepared outbound materials

Handled packing/cutting with saws and forklifts

Assembly Technician — Baltimore Aircoil Company / Madera, CA (2/2009 - 9/2015)

Assembled cooling towers with tools and plasma torches

Operated cranes and ensured precision during complex builds

EDUCATION

Fresno City College – AA Pre-Social Work, Currently Enrolled

Forklift Certification I, IV, V — Total Industrial, 04/18/2025

CNC Machinist — RTECH, Yankton, SD, 2005

Culinary Studies — Western Culinary Institute, Portland, OR, 2004-2005

High School Diploma — Madera South High School, Madera, CA, 1994

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