Customer Service Experience

Marie Cotman

804-***-**** ****************@*****.*** Sandston, VA

Summary

Dedicated and results-oriented customer service professional with 8 years of experience in providing exceptional support and assistance to clients. Skilled in managing inquiries, resolving issues, and ensuring customer satisfaction in various industries. Proficient in utilizing CRM systems, adept at multitasking in fast-paced environments, and committed to delivering prompt and courteous service. Strong communication and problem-solving abilities, with a proven track record of exceeding performance targets and fostering positive relationships with customers. Passionate about delivering a seamless and memorable customer experience while representing the values and mission of the organization. Experience

Wild Fern Montessori School Richmond, Va

Assistant Teacher Temp 07/2024 - 08/2024

● Responsibly cared for and engaged with students, fostering their development through real-life skills and educational activities

● communicated regularly with parents, providing updates on their child's progress, and assisted with after-school pick-up

● Ensured a smooth and positive transition for the children and families. Blast Youth Sports Chesterfield, Va

Teacher/Coach 05/2024 - 07/2024

● Supervised and cared for students, ensuring their safety everyday

● Facilitated smooth transitions between activities, games, and gym time, helping children stay engaged and focused

● Overseeing the children's activities, teaching them fundamental sports skills, emphasizing teamwork, and cooperation

● Created a positive and energetic environment where kids could learn, grow, and have fun while developing both their athletic abilities and confidence. Outback Steakhouse Richmond, Va

Hostess and Server 01/2024 - 05/2024

● Delivered exceptional customer service by promptly addressing inquiries, concerns, and special requests, resulting in a consistent satisfaction rating of over 95%

● Collaborated with colleagues to streamline service processes, optimize table turnover, and maintain a smooth flow of operations during peak dining hours

● Resolved customer complaints swiftly and professionally, implementing appropriate solutions to ensure guest satisfaction and loyalty

● Fostered a welcoming atmosphere by greeting guests warmly, engaging in friendly conversation, and offering recommendations tailored to individual preferences

● Proactively anticipated customer needs to provide seamless service and exceed guest expectations

● Utilized point-of-sale (POS) systems proficiently to process transactions, generate receipts, and maintain detailed records of sales and cash activity Bruster's Ice Cream Mechanicsville, VA

Customer Service Associate 01/2021 - 09/2023

● Conducted routine cash counts and reconciliations to verify accuracy and detect discrepancies, promptly reporting any irregularities to management

● Set up merchandise displays and arranged product inventory according to established guidelines, enhancing visual appeal and promoting sales opportunities

● Provided one-on-one mentorship to new employees, offering guidance, constructive feedback, and support to facilitate their integration into the team and accelerate their learning curve

● Engaged with customers in a friendly and approachable manner, building rapport and fostering positive relationships.

● Handled escalated customer concerns with empathy and professionalism ensuring customer retention

Lisa's Little Angel Daycare LLC Sandston, VA

Caregiver 01/2016 - 02/2020

● Responded promptly to parents' inquiries and concerns, demonstrating professionalism and understanding

● Communicated effectively with parents, providing regular updates on their child's progress, activities, and well-being

● Collaborated with colleagues to coordinate daily schedules, transitions, and activities, promoting teamwork and cohesion

● Maintained a safe and hygienic environment, adhering to health and safety regulations and guidelines

● Adapted caregiving techniques to accommodate children with diverse backgrounds, abilities, and individual needs

● Demonstrated patience and empathy in addressing children's needs and concerns, ensuring a positive and nurturing experience

Skills

Customer service, Communication skills, Basic math, Sales, Computer skills Education

Virginia Commonwealth University Richmond, Va

Forensic Science 05/2026

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