Customer Service Supply Chain
Resume:
Nancy Murillo
Compton, CA *****
**************@*****.*** / ****************@*****.*** Summary
Seeking an opportunity to join a team of professionals to provide exceptional customer service. Excel in problem-solving, communication, and adaptability, ensuring smooth operations, consistently fostering strong client relationships through effective communication and logistics coordination.
Skills
Microsoft Word Calculator 10-Key
MS Office applications Bilingual oral/written English Excel Bilingual oral/written Spanish
Microsoft Outlook
Experience
July 2018 to April 2025
Epson America Inc. - Long Beach, CA
Sr. Customs Coordinator
● Process Export Drop Shipments (Latin Countries, Canada & Europe) within the company stated KPI
● Collaborates with Planners and Customer Account Services to resolve supply chain matters.
● Coordinate with the shippers regarding export documentation and completeness of the pre-alerts to the Epson subsidiaries
● Ensure compliance of Export Customs regulations at all times
● Monitor export shipments and update necessary details for any other pertinent data related to export cargo movement on reports and in SAP system
● Monitor outbound shipments with US Miami shipments and providing export documentation for shipping purposes to Latin America countries
● Adhere to policies and procedures for export operations
● Audits export files to ensure accurate data entry in GTS system and ensure it meets all compliance regulations
● Communicate and work closely with internal departments relating to export processes and SOP's for continuous improvements
● Ensures completeness of export files prior to arranging for data imaging
● Process Export Informal shipments (JP, CA & Latin Countries)
● Prepare AES EEI Filing for export informal shipments over invoice value of $2,500.
● Process Foreign to Foreign shipments
● Prepares export shipping documents for international shipments to ensure compliance with Customs and all other government related offices requirements
● Review daily orders placed on export hold, recommends if order can be released, and releases order as approved 'SPL Blocks' (e.g., dealing, with a denied person/country, controlled software)
● Provide excellent customer service to the Epson subsidiaries ensuring status/proper export documentation for destination Customs clearance Perform other duties and/or projects as assigned
August 2017 to July 2018
Flegenheimer International Inc., CHB - El Segundo, CA Import Customs Brokerage Entry Writer, Account Representative
● Provide exceptional Customer Service
● Collect and transmit data to U.S. Customs and other government agencies
● Process ISF (10+2) Utilize the tariff classification system of U.S. Customs
● Work with other government agencies in coordination with the U.S. Customs for the release of goods into the FDA, USDA, APHIS, and Fish & Wildlife
● Communicate via email with overseas agents and importers to facilitate ocean freight shipments
● Maintain all documents related to each shipment and verify their accuracy
● Process Daily Billing
● Track cargo and provide up-to-date status to customers and brokerage personnel.
● Effective communication with customers, vendors, and truckers through a high volume of emails, phone calls, and verbal contact
June 2008 to July 2017
Signal Brands, Inc. - Los Angeles, CA
International Customer Service/Logistics Coordinator
● Provide International Customer Service and operations leadership to our International distributors
● Enter International sales orders into Blue Cherry System
● Confirm receipt of order confirmations to distributors and work with Brand Coordinators
● Monitor and track International production/samples to ensure on-time ex-factory to departure dates are met in a timely manner
● Oversee & Manage communication between Distributors, Freight Forwarders & Factories
● Track and receipt commercial invoices, packing lists and shipping documentation and send to Distributors for Customs clearance purposes
● Address and resolve shipping and documentation issues
● Create internal distributor SOP for each managed account
● Manage, process and report claims, seasonal defectives and related shipping integrity issues
● Process monthly shortage/overage claims reported by Distributors
● Assist Manager in effort to streamline process, improve reporting and eliminate redundancies
September 2002 to December 2007
Expeditors International - Los Angeles, CA
Import Customs Brokerage Entry Writer, Account Representative
● Provide exceptional customer service to very prestigious accounts
● Update daily reports via excel for clients with these needs
● Responsible for processing all necessary commercial documents via EDI in a timely manner to Customs
● Interact with other government agencies, external forwarders, origin offices & truckers
● Ensure cargo is delivered timely
● Process and mail daily invoices
● Maintain and update client profiles
● Assist clients with guidance on product classification
● Hazmat Certified
● Food and Drug Administration (FDA) Certified
● Ability to multitask
May 1997 to September 2002
Flegenheimer International Inc., CHB - El Segundo
Import Customs Brokerage Entry Writer, Account Representative
● Answered phone calls
● Filing Clerk
● Prepared and processed all necessary commercial documents for customs clearance in a timely manner in the ocean freight department
● Provide exceptional customer service to very prestigious accounts
● Assist clients with product classification, maintained parts database with tariff schedules
● Declare items with Customs, FDA, USDA and Fish & Wildlife
● Review aged invoices over 15 day terms
● Review paid not billed (PNB) and billed not paid reports (BNP)
● Accounts Payable and Accounts Receivable
● Process daily billing
● Interact with other government agencies, origin, freight forwarders & truckers
● Arrange delivery of cargo
● Process daily billing
● Food and Drug Administration (FDA) Certified
● Ability to multitask
Education and Training
June 1992-June 1995 Leuzinger High School- Lawndale, CA High School Diploma
June 1993-June 1995 SCROC - Torrance, CA
Office Occupations, Computer Operations & Floral Design References
Available upon request
Contact this candidate