Customer Service Property Damage
Resume:
SCOTT C. MYERS
Springboro, Ohio 45066
*********@*******.***
513-***-**** (cell)
EDUCATION:
University of Cincinnati, Bachelor of Science Degree in Marketing. Skills:
Extensive customer service, claims handling, investigative review and resolution skills as well as subrogation. I am very detail oriented, organized and have worked heavily with various property damage estimating software completing all lines of property damage estimates. I also have many years of bodily injury claims handling experience.
EXPERIENCE:
Pekin Insurance 04/03/2017- present
Auto Claims Consultant
- Home based (remote).
- Personal and Commercial lines. Nationwide.
- Investigate larger more complex type claims presented by insureds and claimants.
- Contact and interview involved individuals along with reviewing related documents to determine liability and coverage.
- Work closely with our Special Investigations Unit on Total Thefts and Total Fires especially.
- Assign and interact with outside special investigators and independent adjusters where needed.
- Inspect and review estimates on damages.
- Use discretion and independent judgement in paying losses.
- Document investigation, damages, and payouts into claim file.
- Assisting our company with Arbitration responses.
- Assist less experienced adjusters with questions or needs.
- Following up with involved parties, body shops, rental car companies etc…to claim resolution.
- Respond to, servicing, and relationship building with agents.
* I have also worked as a field multi-line adjuster/investigator with a company vehicle here.* AutoVin (A division of Kar Auction Services) 04/04/2016- 03/31/2017 Field Auto Inspector
-Thoroughly inspect vehicles at lease end (especially Mercedes Benz, Porsche, Lexus, Toyota and GM) for condition and damages.
-Audit dealership “certified used vehicles” for manufacturer’s standards.
-Audit dealership wholesale inventory status.
-Inspect and verify mechanical warranty issues.
Fidelity Investments 11/2015- 01/23/2016
Financial Representative
- I had been in a training program while working to obtain my brokerage/securities license.
- I also had phone duty during the days working with and assisting customers with questions and issues involving their personal investment accounts.
American Modern Insurance Group via Randstad 11/2014- 6/2015 Underwriting Assistant (Temporary/Contractor position)
-This was a contract worker position in the Financial Institutions Division at American Modern Insurance.
- I mainly worked on and completed an internal self- audit while there. I was also involved in rate verifications as well as quality control. There were also various other projects completed as needed and directed.
Garretson Resolution Group 05/2014- 07/2014
Fraud Investigator
- Comprehensively audit/review/validate all mass tort member settlement claims which have been qualified and selected for review.
- Utilize various internal and external databases as well as vendor supplied information to review for potential fraudulent activity per proper internal procedures.
- Communicate with Claims Analysts for further related information and/or updates. Great American Insurance Companies via The Jacobson Group 02/2014- 05/2014 Commercial Property Claims Adjuster (Temporary/Contractor position)
- Handle and resolve property damage claims in the Alternative Markets Division.
- Review and communicate coverage issues as well as denials.
- The bulk of claims were water damage and theft related. Sedgwick CMS 11/2012- 12/2013
Claims Examiner II
- Heavily involved in liability investigations involving anything inside or outside of client’s national retail locations including company vehicle claims.
- Review, evaluate, negotiate and settle bodily injury claims. The majority are attorney represented. The Cincinnati Insurance Companies 12/2008- 11/2012 Claims Specialist
- Field representative working from home with company vehicle handling and resolving all types of claims from personal lines to commercial lines.
- Work with various property damage estimating software to accurately determine damage extent.
- Work closely with assigned agency to provide superior customer service and support from general questions, sales referrals, and risk reports to complete resolution of submitted claims including subrogation in many cases.
- Negotiate and settle bodily injury claims, slip and falls etc…
- Coverage and liability investigations to include work with engineers, police officers, attorneys etc… Progressive Insurance 9/2000- 12/2008
Claims Representative
- Handle property damage and bodily injury claims from start to finish.
- Conduct thorough coverage and liability investigations.
- Work closely with attorneys, body shop managers, and rental car companies in regards to negotiations towards claims resolution.
- Complete property damage estimates in the field. Additional Information:
Deacon 1/2013-1/2015
- I have served a term at my church as a Deacon.
Ohio Army National Guard Sergeant, (Non-commissioned Officer) 3/1988-3/1994
- Responsible for the unit’s nuclear, biological and chemical warfare operations and training.
- I also served as a Combat Engineer.
- Former squad and team leader.
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