Support Engineer It

Vineeth M

Email: *******.******@*****.*** Phone: +1-615-***-****

PROFESSIONAL SUMMARY:

Network Support Engineer with over 3 years of experience helping teams stay connected and productive across enterprise and hybrid environments. I’ve supported major clients like Dish Networks and AT&T, handling everything from troubleshooting network issues and setting up AV systems to automating tasks with Python and managing user onboarding. I’m comfortable working across Windows, macOS, Office 365, and cloud platforms like Azure AD and Zscaler. Whether it’s resolving service tickets, improving documentation, or training users on collaboration tools, I focus on making IT support smooth, secure, and user-friendly. I take pride in being detail-oriented, responsive, and always looking for ways to improve how systems run and how people interact with them.

TECHNICAL SKILLS:

Operating Systems: Windows 10/11, macOS, UNIX

Office Tools: Microsoft 365, Outlook, Teams, Excel, PowerPoint, SharePoint, OneDrive

Support Platforms: ServiceNow, SolarWinds, Intune, Cisco Prime, Infoblox

Communication Tools: Zoom, Microsoft Teams, Google Meet, Skype for Business

Networking & Security: TCP/IP, DHCP, DNS, Wi-Fi, VPN (IPSEC/SSL), AAA, Radius, TACACS+

Scripting & Automation: Python, PowerShell, Ansible

Cloud & Identity: Azure AD, MFA, SSO, RBAC, Zscaler, AWS VPC

Monitoring & Troubleshooting: Wireshark, SNMP, SolarWinds

Hardware: Desktops, Laptops, Printers, AV Equipment

Load Balancing & Firewalls: F5 BIG-IP LTM/GTM, Palo Alto, Fortinet, ASA

Backup & Archiving: Enterprise Vault, Email Archiving

Documentation Tools: Visio, Architecture Diagrams

PROFESSIONAL EXPERIENCE:

CLIENT: Dish Networks, Denver, Colorado Nov 2023 – Present

ROLE: Network Engineer

RESPONSIBILITIES:

Acted as primary contact for technology issues from staff and clients, delivering responsive technical support in adherence to internal SLAs.

Led support for Cisco ACI-based data center modernization and automated firewall/VPN deployments.

Delivered responsive technical support across Cisco Nexus, Catalyst, and Palo Alto environments.

Used Python to automate device health checks, ticket classification, and log parsing.

Supported AV setups and network troubleshooting across hybrid offices and remote sites.

Managed onboarding workflows including secure credentialing, system imaging, and MFA setup.

Configured and monitored VPN tunnels (IPSEC/SSL) and user access policies via Panorama.

Integrated Zscaler cloud security for remote users and optimized traffic routing.

Documented network diagrams, access control policies, and device configurations using Visio.

Troubleshot DNS/DHCP issues using Infoblox and SolarWinds; improved resolution time by 30%.

CLIENT: AT&T, Dallas, Texas Jan 22 - June 2023

ROLE: Network Engineer

RESPONSIBILITIES:

Provided Tier 2/3 support for endpoint connectivity, VPN access, and hybrid network issues.

Supported SD-WAN (Viptela) rollout across multiple sites, improving uptime and reducing MPLS costs.

Configured Windows/macOS systems with security tools, certificates, and network profiles.

Monitored network health using SNMP and SolarWinds; reduced recurring incidents by 25%.

Collaborated with AV teams to optimize conference room setups and troubleshoot HDMI/USB-C issues.

Implemented role-based access controls (RBAC) and MFA policies via Azure AD and Cisco ISE.

employees across multiple sites; resolved endpoint issues on Windows/macOS and hybrid connectivity.

Delivered training sessions on Outlook, Teams, and SharePoint to reduce help desk volume.

Created SOPs and technical documentation for onboarding, VPN setup, and troubleshooting workflows.

EDUCATION:

Master’s degree in computer science from Trine University – Detroit, Michigan.

Bachelor of Engineering in Computer Science from Jawaharlal Nehru Technological University, India

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