Customer Service Data Entry

Roschelle Rankins

Milwaukee, WI ***** Phone: 405-***-**** Email: ***************@*****.***

Career Objective: Customer service professional with over 15 years of experience and skilled in conflict situations with customers, problem-solving with customers and peers, cash handling, and correcting transactions, and seeking transition into the financial industry to grow in a professional and corporate setting, elevating financial literacy, and educating surrounding communities to support economic growth through better financial health.

Applicable Skills

Book-keeping:

●Electronic and physical files are kept following compliance, and confidentiality.

● Managed Inventory tracking, ordering, and disbursement.

●Scheduled appointments and meetings for clients and staff based on availability.

Customer Service:

●Provided direct client support according to individual needs

●Build a rapport of trust for client engagement, client retention to uphold the best experience and business reputation.

●Communicated effectively verbally and used sign language based on client needs.

Cash Handling:

●Handled cash transactions accurately in a fast-paced environment.

●Balanced registers for reconciliation.

●Managed cash disbursements.

Employment History

CNA Shiftkey Dec 2024- Current

Office Assistant Milwaukee public Schools January2023-June2023 Milwauke,WI

Security Officer Allied Security June 2020-Dec 2022 Milwaukee, WI

Crew Member/ Cross functional Role Popeyes Aug 2019- Dec2019 Racine, WI

Merchandiser / Order fulfillment Amazon Oct 2018-Oct 2019 Kenosha, WI

Customer Service / Cashier Follett’s Bookstore –Kenosha, WI Mar 2017- Sep 2017

Customer Service/ Cashier Walmart Kenosha, WI Oct 2016-Sep 2017

Assistant Manager Lee’s Deli Milwaukee, WI — Jan 1996- Feb 1997

Education:

Bankwork$ Certificate of Completion August 2025

MATC Business Administration Associate’s Degree Present

Gateway Technical College Private Security Certification / License 2019

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