Customer Service Rep

Suzy Ibrahim

Bridgeport, CT ***** 646-***-**** *************@*****.***

Highly organized and empathetic professional with a proven ability to actively listen and effectively problem-solve, consistently ensuring customer satisfaction. Skilled in data organization and research with over 10 years of experience. Proven ability to maintain accurate records and provide exceptional customer service. Proficient in Microsoft Word, Excel, and PowerPoint. Effective communicator with experience collaborating with diverse individuals.

Core Competencies

Multi-Lingual: English, Arabic, Spanish Customer Service Data Entry Organization Attention to Detail Time Management Organization Computer Literacy Scheduling Administrative Support Active Listening Documentation Emotional Support Phone Etiquette

Professional Experience

Front Desk Receptionist La Beaute; Westport, CT 03/2024-03/2025

Handled phone calls, scheduled client appointment, answered customers questions

Utilized various software for bookings, rescheduling, and note-taking

Maintained client data accuracy

Behavior Therapist 1:1 Great Ambitions; Stratford, CT 06/2023-06/2024

Implemented individualized treatment plans developed by the BCBA

Collected and recorded data on the children’s progress

Used positive reinforcement techniques to teach new skills and reduce challenging behaviors

Family Advocate Alliance for Community Empowerment; Bridgeport, CT 01/2023-11/2023

Identified families and children who need assistance

Conducted intakes and provided enrollment packets

Performed home visits and set goals for families, referred families to community resources

Assistant Teacher (Preschool) Alliance for Community Empowerment; Bridgeport, CT 09/2021-01/2023

Designed and delivered preschool programs fostering education and social development

Utilized diverse learning materials to support activities

Promoted student involvement in a safe environment

Preschool Site Manager Seed Kids Academy; Alexandria, Egypt 07/2017-07/2020

Oversaw preschool program including staff development, ensuring child safety, and fostering a positive learning environment for 102 children across 6 classrooms

Education

Bachelors of Art in Sociology Beirut Arab University; Alexandria, Egypt

Mini MBA Notting Hill College of Middle East; Alexandria, Egypt

Licensed Nail Artist Branford Academy

Volunteer Experience

Addiction Recovery Coach CCAR; Bridgeport, CT

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