Customer Service Quality Assurance

[UNCLASSIFIED]

RAJVEENDER SINGH

***********@*****.*** +1-780-***-**** Edmonton, Alberta

OBJECTIVE

Seeking a customer service role that allows me to utilize my excellent communication skills and dedication to delivering effective solutions, with the aim of enhancing customer experiences and driving company success. SKILLS

• Customer service • Communication skills

• Computer literacy • Quality assurance

• Process improvement • Quick learner

• Sales Experience • Time Management

• Data Entry • Multitasking

WORK HISTORY

Courier Delivery Driver Jan’25- Current

Apple Express - Edmonton, Alberta, Canada

• Responsible for collecting packages from designated locations and ensuring timely delivery to customers or businesses.

• Providing excellent service by being professional and addressing customer inquiries.

• Maintaining accurate records of deliveries, signatures, and receipts as required.

• Managing schedules effectively to meet delivery deadlines. Customer Service Operator Nov’24- Dec’24

Super Value Liquor Store - Edmonton, Alberta, Canada

• Responsible for providing effective customer service to walk-in customers and performing the sales order process- discussing customer requirements, taking orders and processing payments.

• Asking questions to identify customer needs and sales opportunities.

• Increasing store sales by letting all customers know about the current running promotions.

• Maintaining store records for any inventory in Microsoft Excel.

• Responsible for handling any stocking, lifting heavy goods items and recording them in the stock register.

CERTIFICATIONS

• Forklift Safety and Operation January 2025

EDUCATION

Senior Secondary School- GRD Academy, Uttrakhand, India March 2004

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