Customer Service Team
Resume:
Ursula Turk
Houston, TX *****
******.****@*****.***
Professional Summary
Customer-focused professional with 25 years of experience in delivering exceptional service and building strong client relationships. Seeking to leverage proven communication and problem-solving skills to contribute to the success of a dynamic customer service team. Work Experience
Sercurity Officer
Inner Parish Security Corporation-Houston, TX
February 2025 to Present
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
• Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
• Enforced company policies regarding trespassing, loitering, theft prevention, etc
• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts
• Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors
• Collaborated with other security personnel to ensure seamless coverage of all areas Caregiver
Healthcare Temporaries-Houston, TX
March 2023 to Present
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Managed medical appointments and transportation arrangements for clients as needed
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
Medical Assistant/client Care Coordinator
Family Matters LLC-Humble, TX
June 2018 to December 2023
● Provided exceptional customer service to clients through various channels including phone, email, and in-person interactions
● Responded to customer inquiries, resolved issues, and addressed concerns in a timely and professional manner
● Built and maintained positive relationships with clients, ensuring satisfaction and loyalty
● Processed orders, returns, and exchanges accurately and efficiently
● Collaborated with cross-functional teams to resolve complex customer issues and improve service delivery
● Contributed to the development and implementation of customer service policies and procedures
● Assisted customers with product selection, providing information and recommendations based on their needs
● Investigated and resolved billing discrepancies and disputes, ensuring customer satisfaction
● Participated in training sessions and workshops to enhance product knowledge and customer service skills
● Recognized for exceeding performance targets and achieving high customer satisfaction ratings Objective:
Professional receptionist and call center specialist with 15 years of experience in managing multi-line phone systems, greeting visitors, and providing administrative support. Seeking to leverage strong communication and organizational skills to contribute to the efficient operation of a busy office environment.
● Proficient in operating multi-line phone systems and handling high call volumes
● Excellent verbal and written communication skills, with a professional and courteous demeanor
● Strong interpersonal skills, able to interact effectively with clients, visitors, and team members
● Skilled in providing administrative support including scheduling appointments, managing calendars, and handling correspondence
● Familiarity with office equipment and software including Microsoft Office Suite and CRM systems
● Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment Direct Care Supervisor/medication Aide
STEPPING STONE RESIDENTIAL TREATMENT CENTER
January 2018 to June 2018
● Greeted visitors, answered incoming calls, and directed inquiries to appropriate personnel
● Managed front desk operations including scheduling appointments, coordinating meetings, and maintaining visitor logs
● Provided administrative support such as drafting correspondence, handling mail, and managing office supplies
● Ensured the reception area was clean and organized, creating a welcoming environment for visitors
● Assisted with special projects and events as needed, contributing to the overall success of the organization
Certified Nurse Aide/Customer Service
EMPATHY CARE HOMES-Houston, TX
October 2015 to February 2018
● Handled inbound and outbound calls from customers, addressing inquiries, and resolving issues efficiently
● Maintained a high level of professionalism and customer service while handling a large volume of calls
● Documented customer interactions accurately in the CRM system, ensuring complete and thorough records
● Collaborated with team members and supervisors to meet performance targets and quality standards
● Participated in ongoing training and development programs to enhance product knowledge and
● customer service skills
● Recognized for exceeding performance metrics and providing exceptional service to customers CERTIFIED NURSE AIDE/HOUSE SUPERVISOR
A NEW BEGINNING HOMES INC-Houston, TX
March 2008 to October 2015
● Managed incoming calls from clients and customers, providing information, assistance, and support as needed
● Resolved customer complaints and escalated issues to appropriate departments for resolution
● Conducted follow-up calls to ensure customer satisfaction and gather feedback on service experiences
● Assisted with data entry, updating customer records, and processing orders and inquiries
● Adhered to call center protocols and procedures, maintaining confidentiality and security of customer information
● Worked collaboratively with team members to achieve departmental goals and objectives Education
Graduated in Medical Assistant
Texas School of Business-East-Houston, TX
2011 to 2012
High school diploma
North Shore Senior High School-Houston, TX
1993 to 1996
Skills
• Organizational skills
• Vital signs
• Strong interpersonal skills, with the ability to empathize and build rapport with customers
• Patient Care
• Home health
• Windows
• Cash handling
• Search engines
• Sales
• Detail-oriented and organized, capable of multitasking and prioritizing tasks efficiently
• Computer skills
• Route driving (10+ years)
• Medical Office Experience
• Proficient in using customer relationship management (CRM) software and other relevant tools
• English
• Customer service
• Microsoft Word
• Excellent verbal and written communication skills
• Revenue cycle management
• Medical Scheduling
• Clerical experience
• Microsoft Excel
• Communication skills
• Conflict management
• Data collection
• Supervising experience
• Dispatching
• Direct sales
• Patient monitoring
• Typing
• Cold calling
• Microsoft Office
• Insurance Verification
• Negotiation
• Front desk
• Financial services
• Skilled in conflict resolution and problem-solving, able to address customer concerns effectively
• Accounting
• Microsoft Outlook
• Ability to work collaboratively in a team environment and adapt to changing priorities Certifications and Licenses
CPR Certification
AED Certification
First Aid Certification
driver's license
June 2025 to June 2031
Driver License
June 2025 to June 2031
Class C
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