Medical Assistant Customer Service
Resume:
Alaina Shorey
MEDICAL ASSISTANT
Romulus, MI ****4
********@*****.***
Professional Summary
Hardworking and dedicated Medical Assistant with experience in field looking to utilize my previous work experience and education to assist in providing excellent health care in a professional setting
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Apollo Family Health Services-Garden City, MI
October 2024 to April 2025
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Managed patient medical records by accurately documenting information in electronic health record systems
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Maintained inventory of medical supplies and equipment to ensure availability when needed
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Collaborated with the pharmacy department to ensure timely prescription refills for patients
• Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
• Increased clinic efficiency by implementing streamlined appointment scheduling system resulting in reduced wait times for patients
• Demonstrated proficiency in performing electrocardiograms (EKGs) accurately and efficiently Medical Assistant
Wayne Neuroscience-Wayne, MI
July 2023 to October 2024
Front office greet patient, answer multi line phone, referrals, check patient in and out, schedule for various test and appointments /procedures. Knowledgeable of Work man’s comp and Auto injury case. I also serve as liaison between Drug Representatives and providers for lunches and meetings. Make sure the front office runs smoothly and time efficient also vital patients. Medical Assistant
Henry Ford Health-Plymouth, MI
November 2022 to July 2023
Pediatric Back office MA. Rooming and triaging patients. Then carrying out Dr. Orders after visit is complete. That can entail Immunization delivery and update of record. Venipunctures and point of care testing and completion of physical forms as well as health appraisal forms. Delivery of medication and sometimes injury care.
Medical Assistant
Manpower-Ann Arbor, MI
October 2020 to February 2021
Covid Testing Tent: Testing patients and staff in a drive thru setting for COVID-19. Transportation of specimen and double check system to ensure all is accurate. Flu Clinic: Administration to all staff of flu vaccinations. Fit testing: Training on N95 mask of staff in U of M. Medical Assistant
Medical Associates PC-Ypsilanti, MI
September 2019 to March 2020
Front and Back office work. Answering phones for an Internal Medicine office, Scheduling patients, Stocking and Cleaning Exam rooms. Perform EKG's, Vital,Blood draws, PFT's, and Injections.. MEDICAL ASSISTANT
University of Michigan-Ann Arbor, MI
November 2016 to September 2018
Assisted physicians in follow-through of care.
● Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
● Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
● Obtained information about clients' medical history, drug history, complaints and allergies. PHLEBOTOMIST TECHNICIAN
Octapharama Plasma-Ypsilanti, MI
June 2015 to October 2016
Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation.
● Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
● Performed phlebotomy before Plasma pharisees process
● Monitored donor's vitals through process.
ELDERLY CAREGIVER / KITCHEN STAFF
Sanctuary at Maryhaven-Southgate, MI
July 2014 to June 2015
Assisted disabled clients in any way necessary to facilitate independence and well-being.
● Maintained a clean, safe and well-organized patient environment. Education
High school diploma in Medical Assistant
National Institute of Technology - Southfield, MI
2003
High school diploma or GED in English
Communication Media Arts Highschool - Detroit, MI
September 1997 to June 2000
Skills
• Vital signs
• Clerical experience
• Specimen collection / processing
• Experience administering injections
• EMR Systems
• Typing
• EMR systems
• Scheduling
• Hospital Experience
• VENIPUNCTURE (10+ years)
• Customer service
• Time management
• Medication Administration (5 years)
• Patient care
• Customer Service
• PROBLEM SOLVER
• Microsoft Outlook
• Insurance Verification
• Medical Scheduling (10+ years)
• Patient Care (10+ years)
• Clerical Experience
• Medical terminology
• Vital Signs (10+ years)
• Medical Terminology
• Computer skills
• Communication skills
• TEAM PLAYER (10+ years)
• Phlebotomy (10+ years)
• Receptionist
• Caregiving (5 years)
• Hospital experience
• Injections (10+ years)
• Phlebotomy
• Laboratory experience
• HIPAA
• EKG (10+ years)
• Medical Office Experience (10+ years)
• Epic
• Dispatching
• Blood sampling
• Triage
• Pediatrics
• DETAIL ORIENTED
• Front desk
• ICD coding
• EMR (2 years)
• Epic (2 years)
• CPR (10+ years)
• CPR/
• Laboratory Experience
• Medical Records (10+ years)
Certifications and Licenses
Certified Phlebotomy Technician
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