Case Manager Social Media

Margot Olavarria

**** ***** ***., # **, ********, NY11230

917-***-****, **********@*****.***

EXPERIENCE

Independent Writer, Editor, Interpreter and Translator 2007 - Present

Translation/interpreting Spanish< >English, and editorial services provided to:

•XAD Agency (Spanish proofreading)

•Workman Publishing/HBG Publishing (Spanish Copyeditor of translation of What to Expect When You’re Expecting; What to Expect the First Year)

•NYC Dept. of Health SFM Program (Spanish/English Interpreting)

•Lionbridge (Legal Proofreader)

•NYU Hemispheric Institute of Performance and Politics

•NYU Institute for Public Knowledge

•Latin American Perspectives

•Invisible, Inc.

Temporary Bilingual Intensive Case Manager 2022 - 2023

Catholic Charities Refugee Resettlement

•Interpreted for clients in social service and government agencies, hospitals, etc.

•Performed intake, enrollment, self-sufficiency plan development, and case management and closures for vulnerable refugee clients.

•Documented cases on various database systems including ECM, SharePoint, and MRIS.

•Helped clients navigate public benefit systems, obtain medical treatment, and other pressing needs.

Recruiter

2020Census, New York, NY January - November 2020

•Advised applicants, in both Spanish and English, counseled recent hires, and scheduled onboarding orientation and training.

•Collaborated across departments to trouble shoot continuously evolving project needs.

•Scheduled and deployed Recruiting Assistants and established public outreach teams to recruit an additional 9,000 staff.

•Analyzed local response rates to increase low-applicant tracts using mapping software.

•Managed, entered and verified organizations, contacts, personnel, and event information in Excel spreadsheets and Census Customer Relationship Management (CRM) databases.

Outreach and Promotion Consultant 2016 - 2020

The River Project, New York, NY

•Tripled Constant Contact press list contacts, wrote social media blasts for this non-profit marine science and education field station.

•Wrote press releases publicizing events and scientific discoveries, successful at getting coverage in major media, including New York Times, New York 1, New York Daily News, and TimeOut.

•Outreach to downtown Manhattan organizations and liaison to elected officials.

•Planned multiple promotional and fundraising events each year.

•Wrote and edited grant applications.

Research Consultant 2004 - 2006

Leadership for a Changing World Program at Wagner Graduate School of Public Service, New York University, funded by the Ford Foundation

•Conducted cross-analytical qualitative research on interview transcripts of leaders of at award-winning, community-based organizations across the U.S.

•Wrote and co-wrote papers linking social movement and leadership theories.

•Presented papers at national and international conferences.

Associate Editor 2000 - 2003

NACLA Report on the Americas, New York, NY

•Produced and conceptualized themes for bi-monthly publication on Latin America

•Wrote articles, news briefs and editorials.

•Researched authors writing on issues pertinent to particular themes of the magazine.

•Assigned, translated, edited, and copyedited articles.

•Assisted Executive Director with grant proposals and organizing conferences and events.

EDUCATION

New School for Social Research, New York, NY

•Ph.D., Politics, 2003

•M.A., Politics, 1996

Hunter College, CUNY, New York, NY

•B.A. 1993, Summa Cum Laude

•Majors: English, Writing Concentration; Thomas Hunter Honors Program; Latin American and Caribbean Studies; Minor: Communications

Skills: Languages: Fluent in Spanish; working knowledge of French and Portuguese. Communications: Experience in public speaking and writing reports, speeches, newsletters, and op eds. Research: Qualitative and quantitative analyses; comparative analyses; case studies; field research and in-depth interviewing; archival and photo research. Computer Skills: Microsoft Office; Google Docs; Adobe Illustrator; Mapping Software; Translation programs; Social Media platforms; working knowledge of SPSS.

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