Team Leader Customer Service

Jamie Kemler

Groveland, FL 352-***-**** ***********@*****.***

Objective

To obtain a good paying job that will allow me to pay my way through college while gaining more experience in a fast-paced work environment.

Experience

Publix Super Markets (11/2017 - 08/2021)

• Worked as a cashier when I first got hired.

• Moved up into a customer service team leader position.

• Transferred into the bakery department where I learned food service skills.

• Promoted to assistant bakery manager.

Florida Clean Team LLC (03/2019 - 03/2020)

• Hired by a family friend to help with her self-made cleaning service.

• Picked up our cleaning materials from the storage unit we rented before driving to the location.

• Cleaned bathrooms, bedrooms, kitchens, windows, and did laundry. Food and Beverage - Quick Service (08/2021 - 03/2022)

• Worked as a main cashier for one month.

• Ran the bar portion of the Choza Margarita Bar.

• Promoted to a team leader in the bar.

Fazoli‘s Restaurant (03/2022 - 09/2023)

• Hired as an associate manager.

• Learned both FOH and BOH operations.

• Became a certified food handler in management.

• Learned how to create a weekly work schedule.

Wingstop Restaurant (10/2023 - 09/2024)

• Hired as the main cashier.

• Learned BOH operations for when needed.

• Can work FOH or BOH.

Symmetry Financial Group (12/2024 - 03/2025)

• Make outbound calls to potential clients.

• Research different companies to find the best deals in their price range.

• Help the client fill out and submit completed applications for the amount of coverage they need. VacationVIP.com Call Center (03/2025 - Present)

• Answer calls from clients who have vacation packages through us with a positive attitude.

• Answer any questions or concerns that they might have about the package or where they will be staying.

• Qualify them for the package and accurately input their information into the correct booking system.

• Troubleshoot any problems they might have with their current reservations. Education

Lake-Sumter State College, FL (Graduated: 08/16/2023) Associate of Arts

Graduated Magna Cum Laude

University of California, Santa Barbara (09/2023 - 09/2024) Major: B.A. Film and Media Studies

Major: B.S. Psychological and Brain Sciences

Minor: Education

Skills and Abilities

• Management

• Problem Solving

• Communication

• Leadership

• Customer Service

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