Customer Service Technical Support

LM LASHAUNDRA

MURPHY

*************@*****.*** 219-***-**** Dyer, IN 46311

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Individual Support

Lesson Planning Knowledge

Office Supplies and Inventory

Course Planning

Financial Literacy

Interactive Media

WORK HISTORY Cosmetology Instructor Tricoci University Of Beauty 09/2018 - 01/2023 Culture - Highland, IN

Advised students on course selection, career decisions and other academic and vocational concerns.

Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.

Conducted practice exams for multiple students on both theoretical and practical sections.

Met training needs with well-organized, factual programs based on contemporary requirements.

Customer Service Associate Macy's 11/2019 - 03/2021 Responded to customer calls and emails to answer questions about and complaints quickly.

Responded to customer calls and emails to answer questions about products and services.

Investigated and resolved customer inquiries and complaints quickly. Solved problems with products and services by providing customers with technical support.

Educated customers about billing, payment processing and support policies and procedures.

Telemarketer MCI Telecommunications - Memphis, 04/2000 - 09/2003 TN

Followed up with customers to solicit further sales. Provided information about available products and services, membership details, and purchase advantages.

Explained product prices and packages as well as answered questions and addressed concerns of customers.

Pitched products and services to potential customers, securing new deals and sales opportunities.

EDUCATION Tricoci University of Beauty Culture LLC, Indianapolis, IN 03/2017 Cosmetology License : Cosmetology Education

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