Product Owner Project Management

VALERIE DeLAZARO, CSM, CPO, PM

Elizabeth, CO ***********@*****.*** 630-***-**** www.linkedin.com/in/DeLazaro Senior Business Analyst/Product Owner

Analytical, highly adaptable professional with extensive experience developing, deploying and evaluating systems aimed at improving quality and efficiency within telecommunications, financial systems, and insurance systems. Proficient in project management, product development and design, account management, anti-money laundering (AML), and business intelligence systems. Strong communicator and problem-solver skilled in building and strengthening relationships across functions to drive cohesive, strategic operations. Proven expertise in:

Software & Product Development

Project Management

Business Systems Analysis

Systems Integration & Implementation

Agile Methodology

Change Management

Business Intelligence

Team Leadership & Development

EDUCATION AND CERTIFICATION

M.S. in Management Information Systems and Organizational Behavior

Illinois Benedictine University - Lisle, Illinois

B.S. in Computer Science

DePaul University - Chicago, Illinois

Certified Scrum Master

Certified Product Owner

Certification Business Intelligence – Executive Management Program

Mastering Project Management

Mastering Business Analysis

Essentials of Business Analysis

Executive Management Program

PROFESSIONAL EXPERIENCE

Excella (Contractor) – Rogers, AR

Sr. Agile Business Analyst – May 2022 to Current

Business analysis support to online annuity development team, supporting users (internal/external).

Assist with an agile system development environment lifecycle.

Key Contribution:

Provided support to internal and external cross functional business development.

GloriFi (Contractor) – Denver, CO

PO / BA Development Team – January 2022 to April 2022

Provide product owner / business analysis support to online banking development team, supporting vendors as Personetics (Insights), Equifax, Demyst and Plaid.

Assist with systems development life cycle processes regarding planning, design, wireframes, creating, testing, and deployment for project deliverables.

Key Contribution:

Provided support to internal and external cross functional business, development, vendor teams.

WIDE OPEN WEST (WOW) – Greenwood Village, CO

PMO Team - October 2019 to November 2022

Provide high level support to Project Management Office (PMO) to ensure projects processes and schedules are standardized and delivered as scheduled.

Assist with systems development life cycle processes regarding planning, creating, testing, and deployment for timely completion of projects.

Key Contribution:

Provided supported to internal cross functional business members. Provided analytical analysis to support migrating 3 disparet billing systems to the core billing system. Over 300k customers.

Analysis, design, modeling for the successful migration rollout.

Supported cross functional teams, internal and external business partners.

Supported exception and data reporting.

Coordinated UAT and ORT processes for an enterprise-wide billing system migration.

Wells Fargo Wholesale Banking – Denver, CO

Scrum Master/Product Owner/Agile/Project Manager, March 2018 to May 2019

Operated as Project Manager/Process-Business Analyst assisting Technical Analytics team and downstream partners.

Facilitated project management by planning, conducting stand-ups, release planning, backlog management, grooming prioritizing, Jira reporting, and analysis reporting. Collaborated with Architects, Developers, and Data Teams for successful completion of projects. Compiled and submitted release coordination, notifications, and status reports to management, internal and external business partners.

Key Contributions:

Served as Product Owner to identify, develop and prioritize bug fixes and software upgrades.

Advanced project and release cycle processes to maintain accuracy and boost turnaround time for reporting to C level management.

Charter Communications – Denver, CO

Scrum Master/Product Owner, September 2017 to March 2018

Oversaw two legacy Customer Care Portal teams; Time Warner Communications and Bright House Network.

Streamlined legacy systems into Charter/MySpectrum initiatives, strategies and maintained Customer Proprietary Network Information (CPNI) standards. Directed ongoing project management improvements, team analysis, redesign, approvals, communication and implementation. Collaborated with governance teams and UX teams to prioritize projects and backlog items. Utilized Scrum/Agile/Waterfall SDLC principles.

Key Contribution:

Coordinated cross functional development team release plans to enhance production release results minimizing release impacts.

Western Union – Englewood, CO

Scrum Master/Agile/Project Manager/Sr. Process-Business Analyst, September 2015 to August 2018

Spearhead in global strategic cross functional project initiatives with emphasis on adherence to anti-money laundering (AML) compliance.

Rationalized operations, system migrations, and application development projects and guaranteed compliance to AML Corporate and USA Governance standards, mandates, and initiatives. Fostered relationships between business units for migration and consolidation of legacy systems into Western Union Core product. Led Scrum ceremonies, business requirement reviews; obtained final approvals from stakeholder, SME, development and QA teams.

Key Contributions:

Efficaciously migrated Western Union's legacy Sanctions, Interdictions, Seizures and Politically Exposed Persons system thus minimizing Western Union's corporate risk as Product-Business Analyst.

Preformed data analytics to uncover corporate business risks, ultimately improving ALM screening development and discoveries.

Additional experience as Sr. Product-Business Analyst/Project Manager (2015) for Great West Financial; Scrum Master/Agile/Project Manager (2014 to 2015) for FJA-US; Scrum Master/Agile/Product Owner/Project Manager (2013) for Comcast; Systems Analyst/Consultant (2013) for Statera; Senior Systems Analyst (2013) for Cigna; Scrum Master/Product Owner/Project Manager (2011 to 2013) for IP Commerce; Sr. Product Analyst (2010 to 2011) for Great-West Life; Pre-Sales Software Engineer (2008 to 2009) for InVision Software; and Scrum Master/Project Manager (2007 to 2008) for Arthur J. Gallagher & Co.

PROFESSIONAL ASSOCIATIONS

Project Management Institute (PMI)

International Institute of Business Analysis (IIBA)

American Saddlebred Association

Technical Presales Award - Progress Software Yearly Int’l Sales Meeting

Corporate Acknowledgement - VP of International Sales and VP of Product Development – ACXIOM

TECHNICAL PROFICIENCIES

SQL. PL/SQL, DBA, Software Developer, Atlassian (Jira, Confluence)

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