Customer Service Personal Assistant

Wladyslawa (Vladja) Noustas

917-***-**** *************@*****.*** 1869 Madison St Apt 1L, Ridgewood, NY 11385

PROFESSIONAL SUMMARY

Detail-oriented and organized hospitality professional with 10 years of experience in event planning, project management, and personal assistance. Proven track record in managing complex projects and events, fostering positive relationships with stakeholders, and providing exceptional customer service. Skilled in vendor management, logistics, contract management, and budgeting. Proficient in multiple languages, including English, French, and Spanish. Seasoned Lifestyle Manager with background in luxury service industries. Specialize in providing top-notch client experiences, managing complex schedules, and coordinating high-profile events. Known for strong organizational skills, ability to multitask, and capacity to handle high-pressure situations. Previous roles demonstrated significant impact on client satisfaction and retention as well as successful project execution.

SKILLS

Vendor management and contract negotiation

Logistics and budget management

Microsoft Office proficiency

Event planning and coordination

Guest services and relationship building

Travel and itinerary management

Time management and organization

Problem solving and decision making

Personal assistant experience

WORK HISTORY

Lifestyle Manager, Ten Lifestyle Group, October 2024-August 2025

New York, NY

Provided personalized travel recommendations and itineraries to clients based on their preferences

Booked accommodations and handled customer service for travel logistics

Negotiated rates with suppliers and managed client CRM data

Resolved issues during trips, and arranged travel documents, group tours, and corporate event

Personal Assistant Event Coordinator VIP Hostess, Bijoux Lounge Il Pellicano NYC & Southampton, May 2024-September 2024

New York, NY

Anticipated executive needs and handled event planning logistics

Coordinated household staff and personal errands

Managed executive schedule and confidential communications

Fostered vendor relationships and resolved conflicts effectively

Project Manager, Equity Savvy Ventures, February 2020-January 2024

Miami, FL

Led project execution and team management

Negotiated vendor contracts and ensured project delivery

Created project timelines, defined scope and monitored risks

Coordinated cross-functional teams and stakeholder communication

Personal Assistant, Foreign Diplomat, February 2016-January 2020

Port Au Prince

Arranged international travel and managed complex schedules

Handled household operations and executive support

Maintained accurate records and facilitated communication

Supported event planning and logistical arrangements

EDUCATION

Bachelor's degree

Hospitality Management, Johnson & Wales University, North Miami FL May 2011

LANGUAGES

French:

Native/ Bilingual

Spanish:

Professional

Creole:

Professional

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