Customer Service Security Guard

Terrance M Johnson

**** ***** ****, **********, **, USA

******************@******.*** 213-***-****

Dedicated and enthusiastic professional with extensive experience in customer service and transportation. Possesses eight years of proficiency in loss prevention and security, complemented by strong time management skills. Actively seeking opportunities to contribute effectively as a collaborative team member while pursuing professional growth. Professional Experience

Norton Healthcare (Audubon) 10/22 - 12/24

Security Guard

• Monitor and grant access for employees, visitors, and other individuals as they enter and exit the premises. This involves checking identification, verifying authorization, and maintaining a log of all entries and exits to prevent unauthorized access. Additionally, remain vigilant to identify any suspicious behavior or potential theft, ensuring the safety and security of the property and its occupants. Support overall security initiatives by collaborating with security personnel and reporting any incidents or irregularities promptly. Caliber Trans Care 01/21 - 09/22

Medical Transporter Driver

• In my role as a Medical Transport Driver, I am entrusted with the vital responsibility of safely transporting individuals, including both adults and children, to a variety of essential destinations. These locations range from hospitals and private residences to nursing homes, detention facilities, and specialized care centers for individuals with special needs. My primary focus is ensuring that every passenger arrives at their intended destination without incident, maintaining their comfort and security throughout the journey. I operate medical transportation vans, which are equipped to accommodate the unique needs of each individual, facilitating a smooth and caring transit experience.

TARC 06/20 - 01/21

Bus Driver

• - Transporting Passengers:** Operating a bus on a set schedule, ensuring timely pickups and drop-offs at designated locations while navigating traffic.

• Maintaining Safety:** Adhering to traffic laws and monitoring passenger behavior to uphold safety standards for all on board.

• Providing Information:** Answering passenger inquiries about routes, schedules, and transfers to enhance their travel experience.

• Performing Maintenance:** Conducting routine checks on the bus, like oil levels and tire conditions, to ensure optimal performance and safety.

• Keeping the Bus Clean:** Maintaining the bus’s cleanliness to create a welcoming atmosphere for passengers.

• Collecting Fares:** Managing fare collection accurately and issuing receipts, requiring attention to detail and clear communication.

• Assisting Passengers:** Helping passengers, especially those with disabilities, during boarding and disembarking to ensure comfort and security.

• - Reporting Issues:** Notifying a dispatcher of incidents or mechanical problems promptly for effective management and safety.

• - Attending Training:** Participating in safety training and meetings to stay informed about best practices and protocol

UPS 12/19 - 05/20

Warehouse Clerk/ Pick and Pack

• I was responsible for the detailed process of sorting, selecting, and carefully packing boxes to ensure that all items were organized efficiently and ready for shipment. This involved categorizing various products based on their size and type, accurately picking the necessary items from inventory, and meticulously packing them into boxes to prevent damage during transit.

AGTAC Security 11/18 - 10/19

Security Guard

• Monitor and grant access for employees, visitors, and other individuals as they enter and exit the premises. This involves checking identification, verifying authorization, and maintaining a log of all entries and exits to prevent unauthorized access. Additionally, remain vigilant to identify any suspicious behavior or potential theft, ensuring the safety and security of the property and its occupants. Support overall security initiatives by collaborating with security personnel and reporting any incidents or irregularities promptly. Big Lot’s Inglewood, CA 10/16 - 09/18

Security Guard

• Monitor and grant access for employees, visitors, and other individuals as they enter and exit the premises. This involves checking identification, verifying authorization, and maintaining a log of all entries and exits to prevent unauthorized access. Additionally, remain vigilant to identify any suspicious behavior or potential theft, ensuring the safety and security of the property and its occupants. Support overall security initiatives by collaborating with security personnel and reporting any incidents or irregularities promptly. Rite Aid Los Angeles, CA 07/15 - 09/17

Security Guard

• Monitor and grant access for employees, visitors, and other individuals as they enter and exit the premises. This involves checking identification, verifying authorization, and maintaining a log of all entries and exits to prevent unauthorized access. Additionally, remain vigilant to identify any suspicious behavior or potential theft, ensuring the safety and security of the property and its occupants. Support overall security initiatives by collaborating with security personnel and reporting any incidents or irregularities promptly. Education

Gardena High School Gardena, CA 08/11 - 06/13

Basic Education - 3.0 GPA

• Graduated June 2013

Key Skills

• Detail Oriented

• Great Customer Service

• Team Player

• Punctual

• Communication

• Reason & Problem Solving

• Time Management

• Work with things & People

• Perceive & Visualization

• Interpersonal Skills

• Hand-eye Coordination

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