Program Manager It Infrastructure

MARTIN R. KOENIG, PMP

Rembert, SC • 803-***-****

PROGRAM MANAGER – IT INFRASTRUCTURE & TECHNOLOGY LEADERSHIP

PROFESSIONAL SUMMARY

Seasoned Program Manager with 15+ years leading complex technology infrastructure projects across server, network, storage, cloud, and security domains

Deep technical expertise in IT infrastructure, Identity and Access Management (IAM), and cloud environments including AWS GovCloud

Proven track record managing full project lifecycles from initiation through delivery and close-out, ensuring quality, budget compliance, and strategic alignment

Skilled in Agile development team leadership, ITIL-based service management, and driving cross-functional collaboration

Strong communicator experienced in briefing senior government officials and managing diverse stakeholder groups

Holds active PMP certification and ready to maintain Public Trust clearance

CORE COMPETENCIES

IT Infrastructure Program & Project Management

Identity & Access Management (IAM)

AWS GovCloud & Cloud Infrastructure

ITIL Foundation Service Management

Agile Team Leadership & Coaching

Full Project Lifecycle Execution

Budgeting, Resource Planning & Risk Management

Stakeholder Communication & Executive Reporting

Solution Roadmap Development & Technical Leadership

PROFESSIONAL EXPERIENCE

Federal Reserve Bank National IT (Remote via Apex Systems)

Scrum Master & Agile Coach

Jun 2022 – Mar 2025

Directed full lifecycle ServiceNow ITSM migration project, including 42 integrations across server, network, and application layers

Led planning, execution, monitoring, and close-out phases ensuring alignment with strategic goals and quality standards

Managed project scope, schedule, budget, and resource acquisition for multi-million-dollar initiatives

Provided technical leadership and coaching to cross-functional teams including direct reports and vendors

Oversaw risk management, quality assurance, and resilience planning

Maintained comprehensive documentation, dashboards, and status reporting for executive leadership

Lenovo (Client Walmart, Remote via CyberSearch, LTD.)

Enterprise Project Manager

Sep 2021 – Nov 2021

Managed multi-petabyte NetApp flash storage implementation across data centers, leading all phases from design to deployment

Coordinated resource allocation, budget tracking, and vendor management

Delivered detailed project plans and status updates aligned with organizational priorities

Charter Communications (via Hays, Inc.)

Program Manager

Jan 2021 – Sep 2021

Led IT infrastructure and cloud DVR projects utilizing Agile methodologies and ITIL best practices

Managed workstream priorities, resource scheduling, and stakeholder communications to meet aggressive deadlines

Developed and maintained project financials, reporting, and PMO documentation

WOW Internet & Cable (via Vericour)

Senior Program Manager

Nov 2019 – Jan 2020

Spearheaded enterprise PMO process improvements and business transformation initiatives

Led cross-functional teams through project lifecycle phases, managing scope and resource needs

Supported financial analysis, risk management, and quality control activities

Ball Corporation (via Insight Global)

Senior Program Manager

May 2019 – Aug 2019

Oversaw global infrastructure transformation projects including network refresh, virtualization, and disaster recovery

Provided technical leadership and managed vendor relationships

Developed solution roadmaps and ensured compliance with quality and budget targets

Tri-State Generation and Transmission (via Randstad)

IT Enterprise Project Manager

Apr 2018 – May 2019

Directed disaster recovery and identity access management projects migrating to Azure cloud

Managed project plans, resource allocation, risk management, and stakeholder communications

Maintained PMO best practices, documentation, and ITIL-aligned service delivery processes

Marriott/Starwood Hotels (via Novus Professional Services)

Senior Project Manager, M&A, Security, and Infrastructure

Apr 2017 – Nov 2017

Led $250M technology integration portfolio for Marriott/Starwood acquisition including cloud and security infrastructure

Managed Agile teams, coached on DevOps and SecOps practices, and drove continuous delivery improvements

Reported program metrics and progress to senior executives and government stakeholders

Cisco Systems, Inc. (for Catholic Health Initiatives, via The Select Group)

Service Delivery Executive & Sr. Program Manager PMO

Oct 2016 – Feb 2017

Built and led PMO for $100M Advanced Services program, managing multiple IT infrastructure and security projects

Delivered financial forecasting, resource planning, and executive reporting aligned with ITIL frameworks

Coordinated cross-organizational teams and vendor partners ensuring successful project delivery

Kaiser Permanente (via The Select Group/Rose International)

Program Manager

Aug 2014 – Aug 2016

Directed enterprise capacity management and data center migration projects with extensive cross-team coordination

Led SDLC and ITIL process improvements, project scope management, and financial analysis

Delivered executive presentations and status reports to senior leadership

EDUCATION

Master of Arts, Management – Antioch University Midwest

Bachelor of Arts, Management – Antioch University Midwest

Associate of Science, Electronic Engineering Technology – Bryant & Stratton College

CERTIFICATIONS

PMP – Project Management Professional (PMI), active since 2004

PMAC – Program Manager Accredited Certification

APRA – Accredited Project Requirements Analyst & Business Analyst Certification

SPOAC – Scrum Product Owner Accredited Certification

SMAC – Scrum Master Accredited Certification

CSSC – Certified Six Sigma Champion

ITIL Foundation (aligned knowledge and practices)

TECHNOLOGY & TOOLS

IT Infrastructure: Server, Network, Storage, Mainframe, Database

Cloud: AWS GovCloud, Azure, Private Cloud (VMWare, OpenShift)

Identity & Access Management: Okta, Azure AD, Centrify, RSA, TACACS

Project Management: Planview, MS Project, Smartsheet, CA Clarity, Jira, Jira Align, ServiceNow Agile

Agile & DevOps: Scrum, Kanban, CI/CD, Jenkins, Docker, Microservices

Documentation & Reporting: SharePoint, PowerPoint, MS Visio, LucidCharts

KEYWORDS

Program Management, IT Infrastructure, AWS GovCloud, Identity and Access Management, ITIL, Agile, Scrum, Cloud, Server, Network, Storage, Budgeting, Risk Management, Stakeholder Communication, Solution Roadmap

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