Service Manager Bdc
Resume:
Michelle Ochoa
Internet Sales, Service BDC, Assistant Service Manager and Service Manager
To work for a company that I am proud to be a part of. A company that can utilize my 23 years of Automotive and management experience to be effective. I lead by example.
Experience
Education
2004 - 2024
Friendly Ford
My career at Friendly Ford started in the sales Internet BDC. Promoted to build a Service BDC. Later I became the Assistant Service Manager then Service Manager.
Managed a team of Advisors, Technicians, PDEL, Mobile Service, Cashiers Porters, warranty administration, Service BDC to maintain compliance and boost service gross.
Increased customer pay and warranty ELR, achieving a 10% gross year after year. Worked with ATI and UTI to acquire new technicians. Provided training and built new departments for Ford Motor Company, new role-outs, and pilots. Oversaw all building maintenance as well as adding new bays and lifts. Oversaw Nevada State Health department inspections to make sure that the dealership stayed in compliance. Hosted and planned dealer events. Assisted the Service Director who is over four different stores. Won multiple Presidents Awards. Broke all-time records for hours flagged and grosses. Managed customers’ concerns.
2000-2003
CSI Representative. Vista Chevrolet
Delivered New Vehicles to customers. Went over the vehicle options. Managed customer concerns for the sales department.
1995
High School Diploma
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
3813 Fairway Cir.
Las Vegas, NV. 89108
************@*****.***
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