Administrative Assistant Customer Service

Valarie Jensen

Possesses strong interpersonal skills and learns concepts quickly.

Skills

Anticipating guest needs

De-escalation management

Problem solving

Training for Intervention Procedures (TIPS) Certification

Strong organizational skills

Handling transactions

Outstanding customer service

Gregarious and positive personality

POS System

Experience

Administrative Assistant / Capital Analytics, Miami, Fl

10/2023-6/2025

Conducting market research across the USA and expanding business intelligence, connecting with industry leaders, maintaining company accounts, processing and managing deal contracts, coordinating communication across all departments

Reservationist/ Komodo Restaurant, Miami, FL

5/2022 – 7/2023

Handled high profile clients and celebrities, assessing credit card authorization forms, computer literacy and using CRM program, prompt management of emails and phone calls, describing information and policies, office duties including printing and cleaning, taking orders and invoicing

Server / The Cheesecake Factory, Miami, FL

1/2021-4/2022

Large menu knowledge, higher touch serving techniques, complied with strict financial transactional policies throughout shift

Server / Outback Steakhouse, Miami, FL

1/2019-3/2020

Worked in a fast-paced and busy restaurant, closer, steak and alcohol knowledge, cold side expo shifts, sustained teamwork mind frame, large party sections, side work, etc.

Education

University of Miami / Miami, FL

2018-2022

Bachelor’s Degree in Psychology and Motion Pictures

Scholarship

2018-2022

George W. Jenkins Scholarship

Received a four year full ride scholarship to University Of Miami.

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