Systems Engineering Operating System

CURRICULUM VITAE

Pradeep Kumar

Mobile: 098********

HO No:- 957, DDA Janta Flats GTB Enclave, New Delhi-10093 (India)

Email ID ***************@*****.***

Over 12+ years of IT experience with various levels of work experience which includes Citrix and Azure AVD components, managing Servers, systems engineering and administration.

Administration and System maintenance on VMware\Citrix components (XenApp, XenDesktop, CVAD, PVS, Citrix MCS, NetScaler.

Technical Expertise:

Server Operating system: Windows 7, 10,11, 2012,2016 and 2019.

Virtualization: VMware vSphere 5.5, 6.5, 7.0, Citrix XenServer and XenCenter.

Desktop\Application virtualization: Citrix XenDesktop 7.6, 7.15, CVAD 2305, Citrix Cloud.

Provisioning Methods: Citrix PVS and MCS.

Application Packaging: VMware app volume 4 & MSXI packaging Tools.

Cloud: Microsoft Azure\ Azure AVD.

KEY HIGHLIGHTS & RECOGNITION

•Successfully migrated 2000+ VDI users to Azure AVD and decommissioned Citrix infrastructure ahead of the deadline.

•4000 legacy Horizon View VDI users migrated to Horizon view 7.13.

•Upgraded 50+ vCenter 5.5 instances to vCenter 6.5 and 2000+ ESXi 5.5 hosts to ESXi 6.5.

•Integrated ESXi root credentials with CyberArk for enhanced security.

•Successfully done 2 new account transitions in HCL and 1 account transition in Stefanini.

•Played a key role in avoiding SLA penalties, contributing to $50K in revenue savings over the past two years.

•Maintained an exceptional record of zero client escalations across the entire account from 2023 to 2025.

•Conducted effective knowledge transfer sessions for multiple new joiners over a span of more than two years.

•Hired and onboarded new resources, provided comprehensive knowledge transfer (KT), and enabled them to independently handle operational tasks.

Experience – I

Employer : Stefanini India(Noida)

Designation : Sr System Admin-Citrix & Azure AVD.

Period : Feb 2023 to till date

Roles and Responsibilities

•Managing, Support and Monitoring Citrix Cloud that is integrated with OnPrem VDI environment\ Azure AVD.

•Responsible for administering and supporting more than 5000 + VDI Users, 120+ Citrix infra servers on Windows Server 2016 and 2019.

•Responsible for the development and implementation of end-to-end planning and execution.

•Work with customers to determine their functional needs, translating customer needs into hardware/software requirements for existing or new.

•Have experience in managing profile solutions like UPM, WEM & MS Fslogix.

•Administering Active Directory including security groups, Group policies and active directory replication and other AD infrastructure.

•Configuring and assigning new desktops to end users based on use cases.

•Deploying new releases, applications and updates in Citrix environment TEST, UAT and PROD.

•Work for analyzing daily\weekly vulnerabilities, prepare remediation Plan, test, deploy remediation steps.

•Managing & Troubleshooting NetScaler Issue, Firmware upgrade, Certificate update & creating/managing Load balancing virutal servers\Gateway.

•Troubleshooting user, VDI and performance issues using Citrix director.

•Hands on experience to deploy and upgrade packages through VMware App Volume.

•Installation/Configuration/Troubleshooting of VMware VSphere 80+ Esxi Hosts and 10 Vcenters.

•Provide 24X7 and on-call support to resolve issues and handle escalations and Major incidents.

•Preparing HLD, LLD, Runbook and KBs as per project requirements.

•Provide KT Session, Training to L1\Operation Support Team\New resource as when required.

•Work on Incidents, Requests, Problems and Change management.

•Weekly meeting with Process Architect (Client side) to review the activities performed in the week.

•Provide required inputs to stakeholders involved in case of critical incidents like outages.

Experience – II

Employer : Pinaki Softcon PVT LTD(Vendor) & HCL Technologies LTD

Designation : Associate Consultant- Citrix VDI & VMware.

Period : June 2016 to Nov 2016(Pinaki)\ Nov-2016 to Feb 2023(HCL)

Roles and Responsibilities

•Working as a Senior VMware\Citrix Administrator and provide 3rd and 2nd level support for US Clients which handles Operations for multiple sites and farms in Citrix environment (Citrix XenApp, XenDesktop, MCS, Provisioning services.

•Responsible for monitoring and maintaining Windows and Citrix Servers which includes more than 1,000+ users and 20 plus published applications and VDI’s across multiple datacenters.

•Responsible for administering and supporting more than 500+ VDI, 50 Citrix infra servers\ on Windows Server 2008, 2012 and 2016.

•Involved in Installation and upgrading the various applications on Citrix Servers and publishing the Applications.

•Perform UAT with Key application users and publishing application into the production environment.

•Creating Machine catalogs and delivery groups as per the customer requirement.

•Configuration and monitoring of server reboots (Weekly reboot) using policies.

•Configuring and assigning new desktops to end users based on use cases.

•Troubleshooting user, VDI and performance issues using Citrix director.

•Perform vdisk updates to make sure all the XenApp servers and VDI desktops are updated with the latest OS patches and antivirus updates.

•Providing support to end users through mail, tickets and over phone.

•Coordinating with Network, Server and Security Team to resolve issues.

•Provide on-call support to resolve emergency issues.

•Provided 24/7 Production support for Citrix environment.

•Performing daily system health checks for Citrix environments and ensuring all the sites are green.

•Updating PVS machine catalogue by using vDisk Manual updating method and versioning method.

•Deploying new releases and application updates in Citrix XenDesktop 7.15 environment TEST, UAT and PROD environment.

•Patching and rebooting of Infra servers and PVS servers every month.

•Installing patches on PVS master Images every month and as per the requirement.

•Troubleshooting user related issues and ensuring to close the incidents without any breach.

•Provide KT and training to L1\Support Team as when required.

•Create KB articles for Support team.

•Clearing cached profiles in 6.5 environments.

Experience – III

Employer : CMS Info system LTD

Client : Overnight Express ltd

Designation : System Administrator

Period : August 2009 to July 2015

Roles and Responsibilities

•Managed Virtualization Environment using VMware ESXi 4.1 .

•Installation, Configuration, Administration and Troubleshooting of ESXi 4.1, VCenter 4.1.

•Creating and Managing 100 + Virtual Machines.

•Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)

•Creating duplicate Virtual Machine’s using cloning technology and creating templates.

•Installing gust O/S in vm and other applications, Troubleshoots virtual machines.

•Performance monitoring.

•Configurations of Virtual switches, Port groups and network connections.

•P2V and V2V conversions by using VMware Standard lone Converter.

•Managing user, groups, Permission and roles in VCenter Server.

•Troubleshooting problems with the help of Event Logs.

•Managing Tasks, Events and Alarms.

•Troubleshooting virtual machine issues.

•Monitoring and Performance analysis on ESXI Servers and VMs.

•Configuring port groups for advanced features like VMotion.

•Monitor the storage(HP MSA P2000 G3) daily and send reports to site InCharge.

•Configure and maintain Symantec Endpoint Antivirus server 12 and deploy it to internal users.

•Telephonic, remote, chat support to Corporate and Branches Office's users.

•Timely update servers and clients to avoid external and internal Threats and virus infection.

•Take the data backup of servers on daily bases and check the backup reports.

• Configure Hardware RAID on DL580 G7,DL180 G9,Hp BL460C Blade server, IBM 3400, X236 servers.

•Coordinate and negotiate rates with vendors.

Experience – IV

Employer : GS Infosystem (Local Vendor)

Client : Overnight Express ltd

Designation : Junior Engineer

Period : July 2005 to August 2009

Roles and Responsibilities

•Installation and configuration Windows XP, 2003 Server and Maintain Active Directory users.

•Configure Hardware RAID on X236 servers & Intel Sever board.

•Install and Configure DNS, Mail server with Windows 2000 & 2003 server and 150 workstations.

•Resolve LAN and Wan problems in office premises and Branch networks.

•Security patches and upgrades.

•Assembling and troubleshooting the systems

•Updating vDisk by versioning and promoting to Test, Production.

•Attaching vDisk to devices.

Certificates and Trainings

Certificate Name\Tanning

Issued by

Year of Competition

Microsoft Certificated-Azure Virtual Desktop Specialist(AVD)

Microsoft

Sep-22

VMware Certificate Technical associate

VMware

Apr-18

CCNA

Cisco

Jan-11

MCSA

Microsoft

Jan-07

VMware VDI\Citrix training completed

HCL

Apr-17

Academic Summary:

•MCA from Guru Jambheshwar University of Science and Technology in 2009-2010.

•MSC-IT from Sikkim Manipal University in 2007-2009.

•BCA from Chhatrapati Shahu Ji Maharaj University in 1999-2002.

•10+2 from CBSE in 1997-1999.

Personal Details:

Name: Pradeep Kumar

Marital Status: Married

Language Know: Hindi and English.

Declaration:

I hereby declare that the above-mentioned information is correct to my knowledge and belief

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