Branch Manager Quality Assurance
Resume:
Charles Hinkson
Active Secret Clearance
Millington, TN 38053
*.**********@*****.***
Willing to relocate: Anywhere
Work Experience
Branch Manager
September 2024 to Present
Manage daily operations of branch, overseeing a team insulation installers. Lead recruitment and training efforts to build a high-performing team. Maintain strong relationships with existing clients, ensuring customer satisfaction and repeat business. Manage budget allocation for the branch, optimizing resources while achieving financial targets.
Branch Manager
Darragh Company-Memphis, TN
April 2021 to August 2024
Oversaw branch operations, including employee performance, payroll, revenue management, and customer satisfaction compliance. Utilized strong computer skills with a familiarity with many different programs including Microsoft Word, Outlook, and Excel. Day to day operation includes but is not limited to; managing warehouse staff and daily activity, evaluating and reporting on warehouse productivity, tracking and coordinating the receipt, storage, and timely delivery of goods and materials, maintaining inventory levels, enforcing safety protocol, and inspection of delivery trucks daily. Other miscellaneous tasks include coordinating with sales team for product delivery and quality assurance. Licensed Pest Control Technician
Cook's Pest Control-Memphis, TN
October 2020 to April 2021
Performed interior/exterior inspection of homes for pest activity, implementation of effective pest management programs for target pests, application of a variety of pest reduction/exclusion products, client record keeping/retention, payment collection, operation of company vehicle, and customer service responsibilities. State licensed and insured to apply commercial-grade pesticide in Tennessee by the Tennessee State Department of Agriculture.
Mail Processing Assistant
United States Postal Service-Memphis, TN
April 2020 to October 2020
Performed mail sorting tasks including but not limited to; ensuring correct assortment of parcels by zip code into outgoing carrier bins/pallets for distribution, scanning of parcels into sort system for tracking, maintenance of sorting machines, placard identification/printing for accurate labeling, and loading/ unloading of USPS vehicles with documentation of contents. MNCC Floor Supervisor
Strategic Data Systems-Millington, TN
October 2018 to November 2019
Supervised the actions of multiple agents in the response to Officers, Sailors, Veterans, and their dependents for topics that cover every aspect of military HR. Extensive knowledge of the Official Military Personnel File (OMPF) enabling me to respond quickly and accurately to Officers and Sailors that needed support in either obtaining information from the record or needed a correction to their record. Extensive knowledge of the Navy
Enlisted System (NES), Officer Personnel Information System
(OPINS), Navy Standard Integrated Personnel System (NSIPS), Navy Department Awards Web Service
(NDAWS), and Defense Joint Military System (DJMS) enabling me to respond quickly and accurately to inquiries involving pay, travel, and awards of Officers and Sailors. Outstanding communication skills and in-depth knowledge of all Navy systems that contain pay and personnel information resulted in promotion from agent to Floor Supervisor.
Parts Counter Manager/Parts Receivable
Memphis Equipment Company-Memphis, TN
August 2016 to August 2018
As parts counter manager, ensured accounts receivable/accounts payable were processed per current inventory.
Education
High school or equivalent
Millington Central High School-Millington, TN
Skills
• Time Management
• Warehouse management
• Proficient in data entry
• Communications
• Microsoft Word
• Computer Skills
• Customer Service
• Diesel engine repair
• Sales Experience
• Administrative & Business Operations (3 years)
• Excelled at workforce management and team building
• MS Office
• Oracle (3 years)
• Management
• Microsoft Office
• Familiar with military laws and regulations
• Word
• Microsoft Excel
• Administrative Assistant
• Cash Handling
• Warehouse Supervisor Experience
• Configuration management (2 years)
• Inventory
• EDI
Awards
Maintenance Exam 955
June 2021
The Postal Exam 955 is an exam designed specifically for those seeking employment within technical roles at the USPS.
Completion with passing awarded.
Certifications and Licenses
OSHA 10-Hour General Health and Safety Certification April 2024 to Present
OSHA Safety Certification for Jobsite Health and Safety Driver's License
Additional Information
Systems Accesses:
• BOL
• EClient
• Remedy
• Oracle
• IMAPNIS
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