Test Engineer
Resume:
Geoff Root
**** ********** ****** *********@*****.***
Eau Claire, WI 54703 715-***-****
EDUCATION
Iowa State University Master of Arts in Teaching August 2014 Iowa State University Master of Science, Nuclear Physics July 2013 University of Wisconsin – Eau Claire Bachelor of Science, Physics May 2011 WORK EXPERIENCE
Test Engineer Jamf, Eau Claire, WI January 2019 – May 2025
• Experience using and validating RESTful APIs using Postman and Bash scripting
• Built and executed test plans in TestRail based off product requirements
• Validated UI and user flows with manual and exploratory testing
• Owned product defect triage and prioritization
Technical Support Engineer Jamf, Eau Claire, WI August 2017 – January 2019
• Served as a technical resource to the support department
• Acted as an escalation point for complex and time-sensitive issues Technical Support Specialist Jamf, Eau Claire, WI November 2016 – August 2017
• Worked firsthand with customers to troubleshoot and resolve support issues
• Helped customers understand the product beyond their immediate issue to prevent future problems
• Collaborated with members outside the technical support specialist team to ensure the best possible customer experience Math Teacher Oconto Falls High School, Oconto Falls, WI August 2014 – August 2016
• Engaged students in Algebra, Algebra II, Pre-Calculus, Geometry, and math intervention courses Student Teacher Norwalk High School, Norwalk, IA Jan 2014 – May 2014
• Planned and taught motion, forces, energy, and electromagnetism units in physics and freshman science classes
• Reflected on recordings of my teaching and implemented successful action plans for improvement Teaching Intern Norwalk High School, Norwalk, IA Sept 2013 – Dec 2013
• Planned and taught physics and freshman science lessons with guidance from a cooperating teacher Graduate Research Assistant Iowa State University, Ames, IA June 2012 – June 2013
• Developed testing procedure for SVX4 chip wafers to be used in MPC-EX detector at Brookhaven National Laboratory
• Analyzed simulation data to determine appropriate exclusions for MPC-EX calibration TECHNOLOGIES & SKILLS
• Jira • Python • Jenkins
• Confluence • Bash • Domo
• MySQL • Postman • Jamf Pro
• TestRail • C++ • Bamboo
• ServiceNow • Java • Agile
REFERENCES
Tim Munson
***.******@****.***
Shawn Peters
*******@******.***
Staci Wittman
************@*****.***
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