Case Management Service Delivery

Pego Nong

+267-******** ️ ***********@*****.*** / ********@*****.*** Kanye, Botswana

Professional Summary

Health and social services professional with 10+ years of experience in HIV care, TB/HIV integration, ART linkage, and community case management, including 7 years with BUMMHI under the PEPFAR program. Skilled in HIV testing services, differentiated service delivery (DSD), and client retention strategies. Strong background in supervision, psychosocial support, GBV response, and community mobilization. Proficient in data systems (DHIS2, IPMS/PIMS, Power BI) and digital client follow-up tools. Committed to advancing Botswana’s HIV response and epidemic control.

Core Competencies

●HIV Testing Services (Index, Self, Community)

●TB Screening & HIV/TB Integration

●ART Initiation, Linkage & Retention (DSD Models)

●Partner Notification & Case Tracking

●HIV-Exposed Infants (HEI) Follow-Up

●Psychosocial Support & Counseling (Youth, GBV, Vulnerable Populations)

●Supervision & Mentorship (Peer Navigators, Facility Staff)

●Data Systems: DHIS2, Power BI, IPMS/PIMS

●Community Mobilization & Health Education (GBV, DREAMS, SASA!, LIVES)

●Continuous Quality Improvement (CQI)

Professional Experience

BUMMHI (Botswana–Univ. of Maryland School of Medicine Health Initiative)

PEPFAR-funded Program 2017 – April 2025

●District Senior Case Manager (Jan 2024 – Apr 2025): Supervise/mentor peer navigators, Health Care Assistants and facility staff; ensure KP-friendly services; provide psychosocial support (GBV, unsuppressed VL, social barriers); train communities on GBV, LIVES, SASA!

●National Expert Client Coordinator (Oct 2020 – Sep 2023): Coordinated 45 expert clients nationwide; Linkage to care and treatment using Differentiated Service Delivery models; supported retention through MMD, disclosure, adherence, and barrier counseling; monitored LTFU; contributed to Botswana’s 95-95-95 targets.

●Case Management Supervisor (Oct 2018 – May 2020): Supervised health navigators in community linkage; implemented CQI project integrated into BUMMHI SOP.

●Lay Counsellor Supervisor (Aug 2017 – Sep 2018): Supervised 20 lay counsellors across 3 districts; led HIV testing and linkage-to-care strategies through DSD models.

Sentinel Surveillance Field Assistant (COVID-19) – Kanye Jun 2020 – Sep 2020

Mobilized, consented, swabbed clients, and captured data for sentinel surveillance.

Research & Program Support Roles – ACHAP, UNAIDS, Careena Centre for Health 2013 – 2016

Conducted HIV-related research, ARV failure studies, and national ARV program audits. Improved data quality from 20% to 97% completeness in treatment optimization pilot project.

Counsellor – National Internship Programme – Kanye Main Clinic IDCC Apr 2010 – Mar 2012

Provided ART adherence, TB/IPT screening, PMTCT counseling, and cervical cancer education. Managed client data (PIMS) and infection control activities.

Community Engagement (OVC & Youth HIV Prevention) – U.S. Aid / NGOs 2009 – 2010

Delivered HIV prevention education, designed youth clubs, and supported OVC caregivers.

Education & Training

●B.Soc.Sc. Psychology & Sociology – North West University, South Africa

●Certificate in Epidemiology (Professional Development) – Univ. of Washington

●KITSO Paediatric HIV/AIDS – Baylor/Harvard AIDS Institute

●HIV Serial Testing & Partner Notification Services

●Medication Adherence Counseling – Botswana Harvard AIDS Institute

●Adolescent HIV Care – Baylor

References

Available on request

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