Customer Support Representative
Resume:
Ke'Amber Bullock
Winterville, NC *****
*********@*****.***
Work Experience
Customer Support Representative
COVENIR-Remote
May 2024 to Present
My job is to file new auto claims for customers. Gathering all the information from the caller & providing them with their claim number. It is important to have empathy & be sensitive to the caller. Customer Support
Cengage Group-Remote
March 2022 to March 2024
Assisted students & instructors with their course materials, walked students through how to register their courses. Assisted instructors on accessing their resources for their classes. Customer Service Representative
General Motors-Remote
March 2021 to February 2022
I was customer support representative that assisted customers with getting their cars serviced. I spoke with members at dealerships regarding the customers car parts & the amount of the labor the customer would be paying for. I created cases for the customers so they could keep up with the information regarding their vehicles.
Server and Hostess
Logan's Roadhouse-Greenville, NC
March 2017 to December 2020
My position is being an opening server. My responsibilities are too open the kitchen ; set up drink stations, bread stations, stock up paper supplies etc. Im great with the customers I take orders pretty quick, and I'm a great multitasker. When new people are hired I'm the main server that does the training. Team Leader
Aramark-Greenville, NC
August 2018 to March 2020
My position consists of me delegating to my employees. I made sure that my team followed the rules thoroughly, I got on the register and took orders when needed . Assistant Manager
Sonic Drive-In-Greenville, NC
January 2012 to 2018
Being an Assistant Manager consists of me delegating to my employees making sure that they stayed on task at all times. I opened the store 4 times out of the week. I also was in charge of making bank deposits and making frequent cash drops. I was often in the kitchen cooking also making sure orders were getting out on time. I was pretty much all over the place because I was a great worker. Education
High school diploma
J.H. Rose High School - Greenville, NC
2011
Skills
• POS
• Customer service (6 years)
• Computer skills
• Food Industry
• Microsoft Word
• Serving Experience
• Retail Sales
• One of my skills are that i can type really fast, && im great with computers. Im also a awesome people person. I have a Serv Safe certificate and also an Leadership certificate as well. (5 years)
• Kitchen Management Experience
• Restaurant Management
• Restaurant Experience
• Food Production
• Typing
• Assistant Manager Experience
• Computer Skills
• Kitchen Experience
• Food Preparation
• Leadership Skills
• Host/Hostess
• Customer service
• Phone etiquette
• Data entry
Certifications and Licenses
ServSafe
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