Customer Service Inventory Management

LaToshia Poe

**** ********* **., *****, **, *****

Phone: 817-***-**** Email: **********@*****.*** Professional Summary

Dedicated professional with over 23 years of experience in customer service and management across various industries, including retail, food service, and delivery. Proven ability to lead teams, improve operations, and deliver exceptional customer satisfaction. Skilled in inventory management, problem-solving, and effective communication. Work Experience

Uber – Delivery Driver

2019 – 2022

• - Delivered orders promptly and efficiently, maintaining a high customer satisfaction rating.

• - Optimized delivery routes to ensure timely service.

• - Communicated effectively with customers to provide exceptional service. Dollar General – Assistant Manager

2016 – 2019

• - Oversaw daily store operations, ensuring compliance with company standards.

• - Supervised and trained staff to improve team performance.

• - Maintained inventory levels and resolved customer concerns promptly. Albertsons – Supervisor

2006 – 2010

• - Managed store operations, including sales, inventory, and employee performance.

• - Implemented policies and procedures to improve operational efficiency.

• - Provided exceptional customer service and resolved escalated issues. Best Buy – Customer Service Associate

2010 – 2016

• - Assisted customers with purchases, inquiries, and returns.

• - Maintained a professional and welcoming environment for customers.

• - Resolved customer concerns efficiently, contributing to sales goals. Ryan's Family Steakhouse – Waitress/Cashier

2003 – 2006

• - Provided attentive service to ensure a positive dining experience.

• - Handled cash transactions and balanced registers accurately. Whataburger – Cashier

2001 – 2003

• - Processed customer orders and maintained cleanliness standards.

• - Ensured a friendly and efficient customer experience. Education

- Bryant & Stratton University - Medical Coding

- American Intercontinental University - Computer Science and Criminal Justice (Focus: Forensics)

- Richland High School - Graduated in 2001

Skills

• - Customer Service Excellence

• - Team Leadership & Training

• - Sales & Inventory Management

• - Problem-Solving & Conflict Resolution

• - Effective Communication

• - Time Management

• - Technical Proficiency (Medical Coding & Computer Science Applications)

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