Data Entry Customer Service

Joanne Aughey Curry

*****************@*****.*** 845-***-****

WORK EXPERIENCE

Owner Joanne's Resumes and Proofreading

January 2018 - July 2025

• Prepare ATS Compliant Resumes, Cover Letters, and Thank You Notes to Client Base

• Proofread various documents for a small business Technical Service Representative Ashland, Inc.

January 2005 - December 2017

• Provided Technical Support for Sales Representatives regarding problems stemming from Computer Errors in Customer Account Information, i.e., sales pricing, data entry discrepancies

• Set up new accounts for Sales Representatives and created account pricing profiles for the representatives Owner Jo's Resumes

January 1991 - December 2006 • Wantage

• Small business owner writing resumes and cover letters for the tri-state area, part-time

• Leads came mostly from referrals

Customer Service Representative LAPP USA

January 2001 - December 2002 • Florham Park

• Customer Service Representative for an International Manufacturing Firm

• Responded to customer inquiries via phone/fax, and e-mail

• Handled order status inquiries, order expedites, technical information, and problem solving

• Proactive courtesy calls to customers to resolve problems before they arise Consultant TJR Enterprises

January 2000 - December 2001 • Newton

• Trained new sales/customer service personnel in sales policies, procedures, and basic customer service skills

• Trained new sales/customer service personnel in problem-solving techniques, computer program usage, data entry, and order processing EDUCATION

Montclair State College

January 1977 - December 1981 Bachelor of Arts General Humanities NOTABLE SKILLS

Time Management Courtesy Problem Solving New Business Development Technical Information Data Entry Interviewing Resolve Problems Attention to Detail Highly Skilled Creative Writing Proactive Customer Service Skills Computer Program Account Information

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