Customer Service Accounts Payable
Resume:
Beckie Bailey
Customer Service
Oklahoma City, OK 73112
**********@*****.***
Professional Summary
To obtain a position in Customer Service, where I can utilize my skills and knowledge in a professional team oriented atmosphere. Dedicated to delivering total customer satisfaction energetic professional with exceptional people skills. Convey a professional image of honesty, compassion and concern for my customer’s needs. Work well under pressure .Dependable and hard working, and excellent communication.
Mutli- line phones Typing 30 wpm
Accounts Payable Order Entry
Microsoft Office Google
Microsoft Teams Outlook
Call Center General Office
Windows 10 Microsoft Word
AS400 10 key
Authorized to work in the US for any employer
Work Experience
Information Support Specialist
Archon Resources-Oklahoma City, OK
December 2023 to August 2025
Imbound calls for Oklahoma Department of Human Services Speak to clients regarding case and provide information in regards to making case changes Provide documentation .send letters requesting information I'm order to keep case current . Process new applications or renewals for Snap benefits, Child care .Medical .Advise of balance of Snap . Provide assistance in any other condition. Offer community resources for food, rent, utilities . Transfer to Case Manger if needed.
ISS
Archon Resources-Oklahoma City, OK
November 2023 to December 2023
Received inbound calls for DHS
Assisted clients with questions regarding case pertaining to SNAP and Medical benefits. Submitted case change forms took over the phone applications for benefits.Assisted with offering resources if needed.Transfered clients to Case Manager if needed further assistance. Dispatcher
MedRide LLC-Oklahoma City, OK
May 2022 to November 2023
Responsible for booking rides for the disabled with access to wheelchair and assist the handicapped. Receive inbound calls from facilities and hospitals for patients and nursing home patients .Probuse safe transportation.ro from appointments or hospital releases .properly.riute drivers to location after reservations has been completed.Woek closely with the drivers on the phon and inoerson to make sure of passengers safety Use of gps asd monitoring.while paitint on board Work closely wirh Sooner care/ Medicaid to provude passengers with cost of transportation. Driver Recruiter
TAS United, LLC-Lubbock, TX
May 2021 to January 2022
• Placed outbound calls for Panther Premium Logistics dedicated account
• Interviewed potential applicants for CDL driving opportunities
• Placed over 100 lead calls per day left voicemails or phone interview
• Received inbound calls returned from potential applicants.
• Verify applications before processing for accuracy and background
• Call back leads if no response
Take calls for answering service as needed
Experience with dual monitors and systems
Customer Service
Maximus Inc.-Oklahoma City, OK
August 2019 to May 2021
· Answer incoming calls for Sooner Care,
· verify member personal information, process provider changes, address changes, document account and transfer internally if needed.
Store Clerk
Kaw Gaming Inc.-Newkirk, OK
August 2018 to December 2019
· Worked for Kanza Travel Plaza processed cash and credit and fuel cards for truck drivers
· Stocking of merchandise and cleaning store and restrooms.
· Balanced cash drawer at end of shift Interacted with casino guests made change.
· Worked in hot food deli prepared food and cleaning of kitchen . Customer Service/ Insurance
Robert Half International Office Team-Oklahoma City, OK June 2015 to February 2016
06/15 to 02/16
· Processed homeowner claims for Farmers Insurance.
· Took loss information and set expectations concerning the claim process.
· Responded to issues and concerns pertaining to claim and referred to correct adjuster. Spoke to mortgage companies and provided documentation pertaining to specific claims. Customer Service Agent
AAA Insurance Exchange-Oklahoma City, OK
October 2013 to September 2014
· Processed payments and billing issues, changed coverages, provided coverage information to policyholders
· Auto and homeowner quotes, Processed calls from lienholders and mortgagees regarding coverages Customer Service
Robert Half-Oklahoma City, OK
· Receive incoming calls for Dell.
· Process calls for health insurance for the state of Massachusetts
· Enroll members for health and dental insurance, Answer billing questions Account Specialist
American Web Loan-Red Rock, OK
· Answered calls regarding online loan applications.
· Approved loans and provided payment amount and scheduled future payment
· Documented accounts after interaction.
Education
Ged
Skills
• Communication skills
• Front desk
• AS400
• Cold calling
• Order entry
• 10 key calculator
• Organizational skills
• Microsoft Office
• Cash register
• Interviewing
• Talent Acquisition
• Logistics
• Office experience
• Cash handling
• Time management
• Windows
• Microsoft Word
• Microsoft Excel
• Typing
• ATS
• Public relations
• Recruiting
• Basic math
• Clerical experience
• Human resources
• Phone etiquette
• Customer service
• Microsoft Outlook
• Computer skills
• Food Production
• POS
Links
http://Dolphinlover072003yahoo.com
Certifications and Licenses
Beckie Bailey
Driver's License
September 2030
Contact this candidate