Customer Service Back Office
Resume:
Sharon Harvey
Personal Info
Hollywood, FL 33020
*******.**********@*****.***
ㅡ
Qualification
I am a highly motivated and dependable professional with extensive experience in customer service, team support, and problem resolution. I excel at managing multiple priorities while maintaining accuracy, efficiency, and attention to detail. I have strong interpersonal and communication skills, with a proven ability to build positive relationships and foster collaboration. I adapt quickly and learn new systems, procedures, and technologies with ease to meet changing workplace demands. I am committed to delivering
high-quality work and contributing to both team and organizational success.
ㅡ
Experience
Alorica, Inc. (May 2000 - present)
15001 NW 79th Ct, Miami Lakes, FL 33016
Customer Service Representative (Over 10 years)
Back Office
Working on Accounts
Cooperate Projects
Precision Response Corp. / DIRECTV Inc. (2000 - current)
Customer Satisfaction Department
Phone Service
Back Office/Workload
Volunteer Activities
ㅡ
Education
Coastal Carolina Community College
444 Western Boulevard, Jacksonville, NC 28546
St. Thomas University
16401 NW 37th Avenue, Miami Gardens, FL 33054
Florida Memorial University
15800 NW 42nd Avenue, Miami Gardens, FL 33054
ㅡ
Awards
ㅡ
Skills
ㅡ
References
High School Diploma (April 13, 1995)
First Born Christian Center Certificate of Completion for Discipleship Training Course I (September 8,
2002)
Harvest Fire Worship Center Certificate of
Completion for Discipleship Training Course II
(February 22, 2003)
St. Thomas University School of Continuing Education Certificate of Completion (January 22, 1994)
Certificate of Completion for Various
Phone Skills
Back Office
Customer Service Duties
Customer Satisfaction (100%)
Workload
Event Planning/Coordinating
Hospitality Service and Planning
Veronica Grant
***************@*****.***
Valda Bellot
Angela Cox
Contact this candidate