Customer Service Commercial Cleaner

Darius Donnell

*** ******** ***, **********, ************ 15216

Home: 412-***-**** Cell: 412-***-****

*********@*****.***

SUMMARY

I am a versatile professional and hands-on leader who motivates, trains and coaches employees to drive progress toward project and company milestones. I have an Associates Degree in business from Point Park University along with 2 more associates degrees from my time ayy Rosedale Technical College, also i have been working as a commercial cleaner as well as part owner for my family owned cleaning company while establishing myself in the business world HIGHLIGHTS

● Customer-oriented

● Event planning

● Client and vendor relations

● Invoicing and purchase orders

● MS Office

● Superb communication skills

● Employee training and development

● Dependable

● Attention to detail

● Fast learner

● Customer service-focused

● Organized

● Team player

● Drafted documents for internal meetings.

● Customer Service

● Customer Interface

● Database Maintenance

Skills

● Electric Pallet Jack

● Walkie Forklift

● All Administrative Duties

● A/R

Accomplishments

I have received more than 20 excellent performance reviews and testimonials from clients while increasing annual revenue from $5000 to $43,000 in just 2 years.

● Drafted documents for internal meetings.

Customer Service

● Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface

● Greeted customers upon entrance and handled all cash and credit transactions. Database Maintenance

● Assisted in the managing of the company database and verified, edited and modified clients’ information.

Experience

Co-Owner/ Operator January/2005 to Current

Donnell’s Cleaning Company 323 Traymore ave, Pittsburgh, PA 15216 Warehouse Loader/ Unloader October/2009 to April/2010 United Parcel Service 1821 Beaver ave, Pittsburgh, PA 15233 Valet/ Chauffeur November/2012 to May/2013

Tri State Valet 1074 Greentree Rd, Pittsburgh, PA

15220

Commercial Cleaner May/2013 to July/2013

CleanTech 1 Penn Center West, Pittsburgh, PA 15205 Warehouse Manager November/2013 to May/2014

S&D Coffee & Tea 1418 Parkway View Dr, Pittsburgh, PA Loader/Unloader May/2014 to September/2014

OK Grocery 735 Beechnut Dr, Pittsburgh, PA 15205

Driver/Clerk October/2014 to April/2017

PennDOT 11 maintenance 51 Fox chapel rd, Pittsburgh pa 15238 Delivery Driver April/2015 to March/2016

Mediterra Bakehouse 801 Parkway View dr #8, Pittsburgh Pa 15205 Lube Technician November/2015 to September/2016

National Tire & Battery 3557 Washington Rd, Canonsburg Pa 15237 Commercial Cleaner. August/2016 to May/2017

GDI Janitorial services. 780 5th Ave Suite 115, King of Prussia, PA 19406 Deliver Driver. September/2017 to November/2017.

JW Logistics. 3801 Parkwood Blvd #500, Frisco, TX 75034 Education

Associates of Science: Business 2008/2010

Point Park University Pittsburgh, PA, USA

Coursework in Business, Marketing, Communications, Advertising, Business Administration and Organizational Development. kept a 3.4 GPA and Continuing education in Business Associates of science: Automotive technology and Collision Repair 2015/2016 & 2016/2017 Rosedale Technical College. Pittsburgh, PA, USA

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