Customer service
Resume:
Janie Garza
************@*****.***
I enjoy working and helping others and seeing the positive outcome of hard work and
teamwork. I am a fast learner and looking forward for a career where I can continue to grow.
CVS/CAREMARK – Member Services – Oct 2018 / Nov. 2021
Worked in a fast paced inbound call center answering calls mostly from provider
offices either calling in prescriptions or checking status of a delivery. Responsible for
verifying patients demographics to continue to warm transfer to pharmacist to take a verbal
prescription. Cross trained in Accounts Receivable and Failed fax Would also assist new
hire trainees.
The Center for Health Care Services – Medial Office Support – Nov. 07 / Oct 2018
I am cross trained in Front Desk and Medical Records. I would sign in patients either
for appointment or walk In or for New patient Intake screening. Schedule follow up
appointments. Responsible for head MD schedule and maintain by blocking needed dates
and notifying patients of rescheduled appointments. I worked a high volume switchboard
answering calls promptly and returning messages. Updated patients demographics and
assisted in billing by entering providers times and in Records filing forms in charts and
hospital discharge collateral by collecting document for appointments.
Start Center for Cancer Care – Point of Service – April 2013 / Jan 2015
I would greet and sign in patients and notify providers staff. I maintained lobby and
mail and deliveries. Verified and updated patients insurance coverage and demographics. I
would also collect copay or deductibles and deposit End of Day deposits. Prepared New
Patient Packets for next day new patient appointments.
Contact this candidate