Customer Service Data Entry

LACRETIA CLINKSCALES

Greenville, SC ***** 864-***-**** ************@*******.***

Objective

To obtain a stable position with a growing company, where I can utilize my current skills while gaining new skills.

Skills

Customer service

10,000 alphanumeric data entry

Multitasking capacity

File management

Communication skills

Time management

Experience

Housing Specialist 12/2024 to 04/2025

TGHA Greenville SC

Answered incoming calls using the Elevate telephone system.

Performed daily operations of processing annual recertifications, interim changes, and/or moves, calculating total tenant payments, tenant rents, housing assistance payments, and utility allowance payments in a timely manner and in accordance with the Housing Authority and HUD.

Maintained a filing system to organize transaction files in accordance with a standardized file checklist; scanned documents into the Yardi system.

Adhered to the policies and regulations of HUD and the housing agency.

Eligibility Coordinator 12/2023 to 12/2024

TGHA Greenville SC

Answered incoming calls using the Elevate telephone system.

Processed and reviewed applications for completeness, accuracy, and to determine eligibility for housing assistance, conducted interviews, and assessments.

Performed daily operations of faxing, filing, scanning, and mailing out letters, scheduled and rescheduled briefing meetings for housing choice vouchers

Adhered to the policy and regulations of HUD and the housing agency.

Administrative Assistant 07/2023 to 12/2023

Bridge Works/TGHA Greenville SC

Answered incoming calls using the Elevate telephone system.

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Provided support and guidance to colleagues to maintain a collaborative work environment.

Customer Service Representative 05/2022 to 07/2023

Modivcare Greenville SC

Answered customer inquiries via phone, email, and chat.

Assisted customer with non-emergency medical transportation services.

Scheduled, rescheduled, and verified insurance coverage for transportation appointments; made outbound calls to transportation providers to confirm pick-up, drop-off, and cancellation of trips.

Adhered to the HIPAA policy and procedures by maintaining the privacy of the account.

Education

Housing Specialist Certification 01/2024

TGHA Greenville, SC

Medical Certificate: Administrative Office Technology 01/2012

Greenville Tech Greenville, SC

Career Readiness Certificate 01/2011

SC Works Greenville, SC

References

Available Upon Request

#HRJ#a66977c8-451f-4555-9124-7ade9a91acb7#

Contact this candidate